Client Relationship Coordinator at Irembo

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer product, IremboGov, has enabled Rwandan citizens and foreigners to access over 100 public services online through a one-stop-shop platform. To date, we have made over 20M+ transactions through our platforms. We have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com.

About You and the Role

We are looking for an experienced Client Relationship Coordinator to identify potential sales opportunities, cultivate and maintain relationships with both new and existing clients, ensuring a world class client experience with our services. You will collaborate closely with our cross functional  teams, ensuring seamless communication and drive on time delivery.

What will you do

• Maintain accurate client records, including all engagements, feedback, using our CRM software.

• Build and nurture strong, trust-based relationships with assigned clients, understanding their business goals and challenges and identify opportunities for upselling or cross-selling additional services.

• Act as the primary point of contact for all assigned clients via email, phone calls, and in-person meetings and proactively identify and address client issues, working closely with the cross functional teams to deliver clients projects and requets in a timely manner. 

• Applying best practices for client relationship management.

• Collaborate with internal stakeholders to ensure a seamless client experience, support client retention and identify revenue growth opportunities within existing accounts.

• Apply insightful analysis when communicating client feedback and requests to the product development teams. 

• Assist clients in the onboarding process, ensuring all necessary paperwork and documentation are completed accurately and efficiently.

• Collaborate with cross-functional teams to ensure successful service onboarding for the GoR new services pipeline. 

You will be a good fit if

• You have 2-3 years of experience in driving sales and/or client relationship management preferably in a technology company.

• Excellent sales, client relationship management, and communication skills.

• Goal-oriented, persistent, and skilled negotiator.

• Continuously seek to find new ways the business can operate more efficiently.

• Able to share complex thought simply, either on paper, in-person by pitching decks

• Have an ability to learn new domains and thrive in a fast-paced environment.  Have a mindset of continuous improvement.

• Self-directed with a can-do attitude. Have an ability to prioritize between various needs and delegate efficiently.

• Have the ability to plan and meet tight deadlines.

• Have strong analytical and problem-solving skills.

• Technology enthusiast.  Keep abreast with the trends and changes in the technology world that are relevant to the clients.

• You have a Bachelor of Science in Business and/or related field or MBA/additional qualifications

Benefits and Compensation

• Employee savings plan

  • A voluntary saving scheme plan where the company matches your savings up to 5% of your Net salary.

• Mental health support

  • Access to mental health support and therapy sessions with licensed therapists through a renowned mental wellness platform.

• Medical insurance

  • Medical cover for you and your family that includes access to dental care, ophthalmology services, maternity, chronic diseases, congenital malformation, and more, in Rwanda, Uganda, Kenya, and India. Note that, as required by the law, a 10% co-pay is required from the employee on outpatient services only.

• Learning and development (L&D)

  • We encourage self-driven professionals who want to learn and grow their knowledge and experience. A budget is allocated to you to access your professional development opportunities.

• Other benefits

• • Breakfast, lunch, and beverages (tea, coffee) at work

  • Annual fitness membership at pre-selected good-quality facilities across Kigali.

  • Interest-free salary advances 

  • Annual paid leave - 21 days

  • Annual performance bonus based on performance and company profitability

  • 13th cheque equal to your net salary paid in December based on the joining date

  • Hybrid work Policy and flexible hours

Please note that the salary for this position is commensurate with experience and qualifications, and will be discussed during the interview process.

Location

• Nyarutarama, Kigali, Rwanda

Application Deadline

• November 12, 2023

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life.

Our head office is based in Kigali, Rwanda.