World Vision is a child-focused Christian humanitarian organization implementing development programmes in 30 Districts of Rwanda. Our interventions in the strategic period of 2021-2025 seek to reach 2 million of the most vulnerable children. This is done through programming in Resilience and Livelihoods, WASH and Health, Child Protection and Education.

The IT internship will offer practical work experience, an introduction to Windows desktop support, and an opportunity to gain experience with the technical operations of a nonprofit organization. This internship will involve challenging opportunities, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the computer field.

If you have exceptional customer service skills, are highly dependable, and enjoy being the one that everyone comes to for computer technical help, then we are looking for you.

Role Description:

The Information Technology Support Intern will provide direct technical assistance and support to World Vision Rwanda staff for network, hardware, and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

This is a continuous appointment, initially lasting up to 6 months with the potential to go beyond that.

Essential Job Duties/Responsibilities:

• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs. 
• Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
• Monitor backup systems and procedures to ensure data security.
• Record activities, solutions and other responses to request for service.
• Assist in maintaining inventory records and documentation for equipment.
• Contribute to World Vision Rwanda technical documentation and participate in policy, procedure, and standards development.
• Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
• Assist users in determining appropriate software solutions to meet needs.
• Develop and provide user training for basic hardware and software use.
• Provide backup technical support for network including router, firewall, and wireless access point.
• Maintains open communication and positive working relationship with staff.
• Perform other duties/projects as assigned.

Qualifications (Knowledge, Skills, and Abilities):

The World Vision Rwanda is looking for an intern with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision.

Applicants must have experience with Windows 11 in a technical support environment. Experience with all Windows version is a plus. Applicants must also have experience supporting recent versions of Microsoft Office Applications, including 2010, Ubuntu and Linux. Experience with networking technologies and printer support is preferred.

Applicants must have awareness of the PC hardware components, desktop operating system software, and application software. Applicant must have awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer- based information systems and technology. Interested applicants should possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems. Applicants should have the ability to research and understand technical documentation, and an understanding of how to apply various technical resources. Applicants should have the ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication.

Requirements:

• Must be pursuing an undergraduate or graduate level degree in a business, communications or computer related field
• Must be available and willing to commit at least six (6) months initially for an internship.
• Must be available to work a minimum of 40 hours per week.
• Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization.
• Minimum of two years of college or trade school education in a business, communications or computer related field.
• A basic understanding of computer network cabling and network file and print services.
• A GPA of 3.0 or above.
• Must be able to lift 25 pounds.
• Proficiency in computer applications:
  • Microsoft Excel – Manipulation of data; transferring data; development of charts and tables
  • Microsoft Word – Entering and formatting text; inserting charts, tables, and other visuals
  • Microsoft PowerPoint – Creating and editing slides; inserting text, charts, tables, and visuals
  • Conducting research via the internet

• Ability to prioritize tasks and efficiently manage time.
• Ability to exercise good judgment and effectiveness in working with a high-performing team
• Strong oral and written communication skills
• Ability to respond effectively to inquiries or complaints.
• Ability to develop, maintain, and promote strong internal and external relationships
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to maintain professional (business casual) dress and grooming.
• Ability to furnish documentation as backup for work done

How to apply:

To apply for this role, all candidates are required to use our online application system. The applicant should submit their application with a motivation letter, an updated CV, certificates, a copy of their National ID, and references.

Please send all attachments combined into a single PDF file, which should not exceed 2MB, to our email address: wvrwanda-recruitment@wvi.org with Nutrition Intern in the subject line.

The deadline for submitting applications is August 27, 2024. Late applications will not be accepted.

We strongly encourage applicants from diverse backgrounds, including women and individuals with disabilities, to apply for this opportunity.

Please note that only shortlisted candidates will be contacted.

As a child-focused organization, World Vision is committed to the protection of children and does not employ staff,interns whose background is not suitable for working with children. All employment is conditional upon the successful completion of all applicable background checks, including criminal record checks.