Network Operation Center Trainee

NETWORK OPERATION CENTER TRAINEE (2)

Job Summary

The NOC Trainee role is designed to provide hands-on learning and practical exposure to network operations in a live environment. Under the guidance of experienced NOC engineers, the trainee will support network monitoring, incident handling, basic troubleshooting, and documentation activities.

WHAT YOU WILL DO

• Assist with 24-hour network health monitoring and alarm reporting using network monitoring and surveillance tools
• Support activities aimed at maintaining network availability, reliability, stability, and performance
• Assist in diagnosing basic alerts and issues related to VSAT, wireless broadband systems, servers, and other network components
• Provide first-level support by assisting with customer and partner calls under guidance
• Support incident tracking, escalation, and follow-up with internal teams and third-party vendors
• Assist with handling multiple assigned tasks while learning prioritization and time management
• Support the maintenance of NOC technical documentation, processes, and procedures
• Prepare and update daily shift handover summaries under supervision

• Participate in process improvement and operational efficiency initiatives
• Take part in knowledge-sharing sessions within the team and across departments
• Support initiatives aimed at improving customer experience and service quality
• Perform any other training-related tasks assigned by the Line Manager

Education

• Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field (or final-year student)

Technical Skills (Foundational Level)

• Basic understanding of networking concepts
• Familiarity with Linux, Cisco, Huawei, or Juniper environments is an advantage
• CCNA or equivalent entry-level certification is an added advantage, not mandatory

Skills & Competencies

• Strong willingness to learn and grow in a technical environment
• Good analytical and problem-solving skills
• Clear communication skills, both verbal and written
• Team-oriented with a positive and proactive attitude
• High level of integrity and reliability

BENEFITS:

• Professional growth 
• Tools of trade
• Communication allowance
• An exceptional workplace offering growth prospects, continuous learning opportunities, and a dynamic, inclusive, and innovative team.

We aim to provide a great recruitment experience for our candidates while fostering a dynamic and welcoming workplace. Applicants are encouraged to submit application promptly as application are evaluated on a rolling basis. Qualified candidates will be contacted with further communication regarding next stages.