Job Title: Airport Services Agent (Nationals/Legal Residents Only)
Department: Ground Services
Duty Station: Harare, Zimbabwe
Job Purpose
Assist in overseeing the day-to-day smooth and safe operations of flights
Key Duties and Responsibilities:
- Plan tasks and assign them to the ground handling staff and ensure efficient, smooth operations
- Assist in monitoring operations/activities handled by staff/handling agents to enhance efficient service delivery and maintain schedule integrity
- Liaise with other service providers to ensure safe operations and on-time departure
- Prepare pre/post flight departure reports for records maintenance and performance analysis
- Brief/Debrief flight crew and handling agents to establish smooth flight operations
- Contribute to the definition and development of RwandAir products portfolio, particularly Airport services
- Ensure all flights are handled in accordance with company standards and the country’s laws for smooth and safe operations
- Ensure cost-effective service delivery within the agreed scope and standards.
- To ensure that staff levels and shift patterns are optimised.
- To ensure a safe and secure environment in compliance with relevant legislative /industry requirements.
- To ensure suitability, trained/qualified/competent staff are placed through the working areas.
- Routine monitoring of safety and quality critical activities within areas of operations.
- Place catering orders based on booked loads to meet passenger needs/expectations
Desired Profile: Required education, Experience, and Abilities
- A minimum of a bachelor’s degree
- Relevant IATA/AMADEUS World Tracer qualification
- Certificate in relevant computer applications
- Experienced delivering service in a demanding consumer service environment
- Customer service experience hospitality/airline industry
- Knowledge of airport services and baggage enquiry operations.
- Commercial acumen with an overall knowledge of airline operations.
- An excellent command of the English language (written and verbal) is essential.
- Process oriented
- Knowledge of IATA recommendations to airlines/travel agencies for selling in the market.
- Fluency in English and knowledge of French is an added advantage
How to Apply:
- An application letter addressed to the Chief HR & Administration Officer;
- Recent Curriculum Vitae;
- Copies of notarised degree/Diploma certificates;
- Relevant certificates, including Certificate of Services, where applicable;
- Copies of academic papers;
- A photocopy of the Passport/National ID;
- Three referees;
The deadline for submitting application documents (Only PDF Format) is November 09, 2025. Please apply via the link: https://erecruitment.rwandair.com/
