Airport Services Agent

Job Title: Airport Services Agent (Nationals/Legal Residents Only)

Department: Ground Services

Duty Station: Harare, Zimbabwe

Job Purpose

Assist in overseeing the day-to-day smooth and safe operations of flights

Key Duties and Responsibilities:

• Plan tasks and assign them to the ground handling staff and ensure efficient, smooth operations
• Assist in monitoring operations/activities handled by staff/handling agents to enhance efficient service delivery and maintain schedule integrity
• Liaise with other service providers to ensure safe operations and on-time departure
• Prepare pre/post flight departure reports for records maintenance and performance analysis
• Brief/Debrief flight crew and handling agents to establish smooth flight operations
• Contribute to the definition and development of RwandAir products portfolio, particularly Airport services
• Ensure all flights are handled in accordance with company standards and the country’s laws for smooth and safe operations

• Ensure cost-effective service delivery within the agreed scope and standards.
• To ensure that staff levels and shift patterns are optimised.
• To ensure a safe and secure environment in compliance with relevant legislative /industry requirements.
• To ensure suitability, trained/qualified/competent staff are placed through the working areas.
• Routine monitoring of safety and quality critical activities within areas of operations.
• Place catering orders based on booked loads to meet passenger needs/expectations

Desired Profile: Required education, Experience, and Abilities

• A minimum of a bachelor’s degree
• Relevant IATA/AMADEUS World Tracer qualification
• Certificate in relevant computer applications
• Experienced delivering service in a demanding consumer service environment
• Customer service experience hospitality/airline industry
• Knowledge of airport services and baggage enquiry operations.
• Commercial acumen with an overall knowledge of airline operations.
• An excellent command of the English language (written and verbal) is essential.
• Process oriented
• Knowledge of IATA recommendations to airlines/travel agencies for selling in the market.
• Fluency in English and knowledge of French is an added advantage

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae;
• Copies of notarised degree/Diploma certificates;
• Relevant certificates, including Certificate of Services, where applicable;
• Copies of academic papers;
• A photocopy of the Passport/National ID;
• Three referees;

The deadline for submitting application documents (Only PDF Format) is November 09, 2025. Please apply via the link: https://erecruitment.rwandair.com/