Old Mutual Limited (OML) is a Pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 13 African countries and boasts a rich heritage of 175 years. The primary listing of Old Mutual Limited, which comprises the East Africa business – UAP Old Mutual Group, on the Johannesburg Stock Exchange is a milestone the business attained in June 2018, with Secondary listings in Zimbabwe, Namibia & Malawi.

The UAP Old Mutual Group comprises three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The Group is one of the largest financial services groups with a growing footprint in East and Central Africa. It currently operates in Kenya, Uganda, Tanzania, South Sudan and Rwanda. UAP Old Mutual offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Savings and Banking, as well as a wider and more accessible distribution network. The Group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with a qualified, experienced and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The position’s details are outlined below:a

Role Title: Customer Relations Assistant -1 Post

Business Unit(s): Rwanda

Business /Function: Customer Relations Assistant

Location: Rwanda

Reports To: Customer Service Manager

MDP Level: Manager of self

Role Size : K

Job Summary

To support the delivery of services and solutions by attending to clients; walk in, telephone and face to face and ensure they receive service to the set service standards of the company.

The role also ensures the provision of accurate and satisfactory information to clients, potential customers and the public.

Key tasks and responsibilities:

• Receives visitors/clients into the company
• Assist in receiving and making calls
• Receive mail and forward them to the Mail office
• Ensure general cleanliness of the reception
• Assist the Customer service desk with work overflow e.g. data entry when need arises
• Supply information to visitors, relay messages and announce visitors cleanliness in the office ensuring that ventilation, lighting and safety procedures are adhered to.
• Performs other related tasks as instructed by the Supervisor.

Academic/Professional Qualifications; experience; skills and competencies

• University degree in business administration or related field
• Minimum Experience of 3 years within the same role
• Good communication skills
• Good interpersonal skills
• Good knowledge of insurance products.

Please visit our careers page through:

https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/details/Customer-Relations-Assistant_JR-68779-1?q=rwanda

Interested candidate are requested to submit their applications by 11:59PM 14th July 2025.

Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.

ONLY short-listed candidates will be contacted.