Digital Innovation & Analytics Officer

Job Title:  Digital Innovation & Analytics Officer

Reports To:  Chief Digital & Experience Officer (CDXO)

Department:  Digital & Experience

Location:  Kigali, Rwanda

Job Type:  Full-time

1. ROLE SUMMARY 

The Digital Innovation & Analytics Officer drives data-driven decision-making and innovation across Ecofleet's operations and digital ecosystem. Reporting to the CDXO, the role focuses on transforming data into actionable insights, identifying opportunities for innovation, and supporting the continuous improvement of services, systems, and customer experience. The Officer plays a central role in analytics, reporting, and digital innovation, working across departments to unlock value from data and support strategic and operational performance. 

2. SCOPE OF THE ROLE 

The Digital Innovation & Analytics Officer develops and manages data analytics frameworks and reporting systems, analyzes operational, financial, and digital data to generate insights, and identifies and supports the implementation of digital innovation initiatives. The role builds dashboards and visualization tools for decision-making, supports predictive analytics and performance optimization efforts, and promotes a data-driven culture across the organization. 

3. KEY RESPONSIBILITIES 

• Collect, clean, and analyze data from multiple sources (FMS, finance systems, digital platforms, operations). 
• Develop and maintain dashboards and reports for operational and executive use. 
• Identify trends, inefficiencies, and improvement opportunities across fleet operations and customer experience. 
• Support development of predictive models (e.g., demand forecasting, maintenance planning, route optimization). 
• Collaborate with the M&E Officer to align KPI tracking and reporting frameworks. 
• Work with the FMS Product Officer and Platform & UX Officer to enhance data availability and usability. 
• Explore and recommend innovative digital solutions (automation, AI, data tools) to improve performance. 
• Support pilot projects and innovation initiatives with data analysis and evaluation.
• Ensure data quality, consistency, and governance across systems. 
• Present insights and recommendations to leadership in a clear and actionable manner. 

4.WORKING RELATIONSHIPS 

The Digital Innovation & Analytics Officer maintains the following key working relationships: 

• Relationship  Nature of Engagement CDXO  Strategic direction on analytics and innovation priorities.
• FMS Product Officer  Access to fleet data and system-based insights.
• Platform & UX Officer  User behavior analytics and experience optimization.
• Enterprise IT & Cybersecurity Officer Data infrastructure, security, and governance.
• M&E Officer  Alignment of KPIs, reporting standards, and performance frameworks.
• COO  Operational insights and performance optimization.
• CFO  Financial analytics and cost optimization.
• CSEO  Sustainability metrics and environmental performance tracking.
• Data & Analytics Solution Providers Tools, platforms, and technical support.
• Consultants, Research & Innovation Partners Support on analytics and innovation initiatives.

5. INDICATORS OF SUCCESS 

• Availability of accurate, timely, and actionable analytics dashboards. 
• Increased use of data in operational and strategic decision-making. 
• Measurable improvements driven by data insights (efficiency, cost savings, service quality). 
• Successful implementation of innovation initiatives and pilots. 
• Strong alignment between analytics outputs and business needs. 
• Improved data quality and consistency across systems. 

6. CORE COMPETENCIES & SKILLS 

• Strong analytical and data interpretation skills. 
• Proficiency in data tools (Excel, Power BI, SQL, or similar). 
• Understanding of data modeling, visualization, and reporting. 
• Ability to translate data into actionable insights. 
• Curiosity and innovation mindset.

• Strong communication and presentation skills. 
• Attention to detail and data accuracy. 

7. VALUES & CULTURAL FIT 

• Data-driven mindset and commitment to evidence-based decisions. 
• Curiosity and continuous improvement. 
• Collaboration across departments. 
• Accountability and ownership of insights and outcomes. 
• Passion for innovation in mobility and public service. 

8. PREFERRED QUALIFICATIONS 

Minimum: 

• Bachelor's degree in Data Science, Statistics, Economics, Engineering, Information Systems, or related field. 
• 3-5 years' experience in data analysis, analytics, or digital innovation roles. 

Preferred: 

• Experience in transport, logistics, energy, or infrastructure sectors. 
• Strong skills in Power BI, SQL, Python, or similar tools. 
• Experience with predictive analytics or machine learning (basic to intermediate). 
• Experience working with cross-functional teams and executive stakeholders. 
• Exposure to digital transformation or innovation projects.

How to Apply

Applicants should submit their application by email to careers@ecofleet.rw.

Applications should be compiled into one folder or file clearly labeled with the position applied for and must include:

• A cover letter addressed to Aubin RUKERA, Chief Executive Officer, Ecofleet Solutions Ltd
• A detailed Curriculum Vitae
• Certified copies of academic and professional certificates