TERMS OF REFERENCE FOR DISTRICT MONITORING AND EVALUATION OFFICERS

Purpose

Since its establishment in 1997, Willows International (WI) has developed and perfected a client management system designed to enhance the performance of community level health care providers. This system ensures that women receive customized, timely information, services, and referrals for health care Willows International has specifically focused on applying its client management system for the betterment of women’s reproductive choices and services.

In Rwanda, beginning May 2021, WI has partnered with Rwanda Biomedical Center (RBC) / Ministry of Health (MoH) to launch a project to support the optimization of the government community health workers’ program for enhanced family planning and sexual reproductive health outcomes. Willows support to RBC/MoH aims at strengthening existing systems for client management and follow-up and improving the effectiveness and efficiency of CHWs in two selected districts of Rusizi in the western province and Ngoma in the eastern province. This results in institutionalizing customized and tailored information, education, and counseling to clients, reinforcing continuation of newly adopted positive reproductive health behaviors by clients, focusing on optimizing systematic follow-up of clients, and strengthening the community to facility referral system.

To support these efforts, District Monitoring, Evaluation and Learning Officers (MELO) will be based in the two districts of WI’s Operation and will report directly to WI Rwanda Monitoring, Evaluation and Learning Manager.

Main Tasks and Responsibilities

In general, the MELOs will be responsible for accurate data collection, entry, verification, analysis, reporting, and quality assurance. Specifically, the key responsibilities are:

Data Collection, Entry & Management

1. Record data from CHWs into the Willows International Rwanda (WIR) database for timely reporting.
2. Ensure accuracy and completeness of data by verifying entries against source documents.
3. Update existing records as required and retrieve data from electronic files or databases as requested. Ensure regular data backups in the WI Health Management System (HMIS/Power BI) for data preservation.

Data Verification & Quality Control

1. Identify and correct inconsistencies, errors, and missing data.
2. Conduct regular data audits to ensure data integrity and reliability.
3. Work closely with CHWs to clarify and complete data entries as needed.

Data Analysis & Reporting

1. Prepare monthly, quarterly, semi-annual, and annual reports based on collected data.
2. Utilize data analysis tools (e.g., KoboToolbox, Power BI) to generate actionable insights.
3. Support the monitoring and evaluation process by providing accurate data for performance tracking.
4. Identify trends, gaps, and challenges in community-based health service delivery through data analysis.

Performance Monitoring & Learning

1. Support in implementing monitoring and evaluation frameworks.
2. Assist in monitoring key performance indicators (KPIs) to assess CHW effectiveness.
3. Provide feedback and data-driven recommendations to enhance CHW support and training.

Compliance & Confidentiality

1. Adhere to data privacy and security policies to protect sensitive client information. Ensure compliance with confidentiality standards in handling health-related data.

Coordination & Capacity Building

1. Maintain daily time logs and records of activities conducted. Support CHWs in improving data collection skills and accuracy.
2. Participate in team meetings and capacity-building sessions to enhance MEL practices. Provide technical assistance to CHWs and district health teams on data reporting.

District MELOs Responsibilities and Qualifications

• Bachelor’s degree preferably related to statistics, data management, public health, Nursing, Environment Health Sciences or Bachelor of Business Administration.
• Minimum of 3 years’ experience in health-related data collection, entry, and analysis.
• Prior experience of handling large volumes of datasets with a strong focus on ensuring data accuracy and efficiency.
• Basic understanding of Community health workers program, SRH/R and contraceptive methods is an advantage.
• Proficiency in analyzing complex data sets and drawing actionable insights for decision making. Adherence to strict confidentiality standards with data privacy and security
• Experience in using data entry software and tools such as spreadsheet, Kobo Toolbox, Power BI, databases, and health information systems.
• Effective communication skills to clarify doubts, obtain missing information, and ensure the accuracy of the entered data; and commitment to work collaboratively with CHWs and other relevant people.
• Ability to identify and resolve discrepancies in data. This may involve reaching out to CHWs or other relevant sources to clarify information.
• Excellent time management skills to meet strict deadlines and keep up with the volume of data entry work.
• Strong attention to detail and ability to implement and follow quality assurance standards and processes to identify and correct errors including use of regular data audits of entered data to maintain high data quality standards.
• Fluency in both oral and written English, French and Kinyarwanda

Interested and qualified candidates who are also readily available should send their applications to pmutijima@willowsintl.org and ekayitare@willowsintl.org, indicating which district they are applying for, not later than 10^th March 2025 at 1700 hrs