E-Channels Supervisor

Job Title: E-Channels Supervisor

Reports to: Enterprise Application Manager

Department: Information Technology

Purpose of the Role

The job holder is responsible for designing and delivering robust, secure, and scalable e-Channel applications especially Internet and Mobile Banking by leading the full software development lifecycle, driving technical excellence, and aligning technology solutions with the bank's strategic objectives and regulatory requirements. She/He is responsible for the administration, maintenance, availability, performance and advanced support of the bank's e-channel applications.

Key Responsibilities

• Administer full digital product lifecycle from discovery to optimization and maintenance.

• Ensure high availability, reliability, and performance of e-channels include but not limited to Mobile & Mobile Banking (with USSD).

• Monitor channel’s transaction success rates, response times, system capacity to optimize availability.

• Constant development of initiatives that promote accessibility, usability and consistency across e-banking channels.

• Design channel requirements, evaluate development dependencies, review BRDs and FRDs to guide and align solutioning.

• Troubleshoot & resolve e-channels incidents and service disruptions within bank’s SLA.

• Act as advanced resources for support of e-channels’ related issues by analysing root causes, coordinating with vendors and internal teams.

• Ensure e-banking application’s logs are regularly maintained and saved for future reference.

• Create, modify, and revoke user accounts and profiles for e-channels applications by adhering to user management policy.

• Manage, assess and implement approved application changes.

• Install and manage e-channels releases in accordance with change management procedures.

• Manage relationships with e-channels vendors.

• Work with internal IT teams to ensure digital solutions are scalable to support increasing transaction volumes.

• Ensures service level agreement (SLA) with vendors are met.

• Ensure e-channels comply with application regulations and compliance.

• Constant identification of e-channel’s bottlenecks and recommend improvements.

• Participate in Disaster Recovery (DR) testing exercises.

• Ensure applications are recoverable within the agreed Recovery Time Objective (RTO) and Recovery Point Objective (RPO).

• Be ready to provide support during late hours, holidays, and weekends in response to needs of the systems being supported or as per planned roaster or in case of emergency.

• Ensure application security standards are implemented and maintained.

• Maintain application architecture and operational documentation.

• Maintain software application information confidentiality strictly.

• Ensure compliance with bank Policies and Information Technology Procedures.

Knowledge, Skills and Experience Required

• Possess a bachelor’s degree in software development, APIs Development and Deployment, or any other related field.

• Have at least 3-5 years of relevant experience in banking technology, digital banking or digital payment.

• Thorough knowledge and experience in writing front and backend scripts.

• Hands-on and proven experience in troubleshooting Java, C++ codes related issues.

• Hands-on in configure and manage e-channels applications.

• Experience in developing and expose APIs is an added advantage.

• Advanced knowledge in modern programming languages like: Python, Java Script, Java, SQL, Oracle etc.

• Knowledge of oriented object programming.

• Knowledge of RESTful APIs.

• Knowledge of RDBMS for data analysis.

• Knowledge of banking systems integrations.

• Numeric, oral, and written language applications.

• Experience with continuous integration and continuous delivery (CI/CD).

• Ability to collaborate easily and effectively within a team and thrive in a fast-paced environment.

• Excellent Analytical and problem-solving skills.

• Ability to work autonomously.

• Ability to think strategically.

• Teamwork development and spirit.

Application Requirements

Interested candidates are invited to submit:

• A detailed CV outlining relevant experience.

• A cover letter outlining their suitability for the role.

Please send your application to hr.recruitment@imbank.co.rw.

PS: The email subject should contain the title “E-Channels Supervisor”.

Deadline for applications: October 5th, 2026