JOB DESCRIPTION

Title: F&B Supervisor

Place of Work: Rwanda Ultimate Golf Course Ltd

Department: Food & Beverages

Report to: Head of F&B Services

About us

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

Job Purpose

Kigali Golf Resort and Vilas’ Health Club is a leading health and fitness facility dedicated to providing a comprehensive range of services and amenities to help our members achieve their fitness goals. With state-of-the-art equipment, expert trainers, and a supportive community, we strive to empower individuals to lead healthier, happier lives.

Position Overview

The Food and Beverage (F&B) Supervisor at our prestigious 5-star Golf Clubhouse will play an important role in ensuring an exceptional dining experience for our members and guests. This position requires a dynamic leader with a passion for hospitality and a commitment to excellence. The F&B Supervisor will oversee daily operations within the dining and event spaces, ensuring high standards of service and adherence to health and safety regulations.

Key responsibilities include scheduling, supervising, training staff, managing inventory and ordering processes, and collaborating with the culinary team to enhance menu offerings. The ideal candidate will possess strong communication and interpersonal skills, enabling them to build positive relationships with both staff and guests. A thorough understanding of fine dining standards and event coordination is essential.

This role demands a proactive approach to problem-solving, a keen eye for detail, and the ability to thrive in a fast-paced environment. The F&B Service Supervisor will also assist in implementing promotional events and seasonal menus, contributing to the overall success of our dining operations and enhancing the Club's reputation for service excellence.

Duties and responsibilities

Financial returns:

1. Participate in the preparation of the annual outlet operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labor costs.
2. In partnership with the Head of F&B Service, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value.
3. Ensure all credit and financial transactions are handled securely.

People:

1. Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
2. Educate and train all team members in compliance with local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.
3. Ensures that all the team are confident and familiar with all information regarding the Outlet, menu, Hotel, and facilities.
4. Responsible for conducting effective departmental meetings regularly and communicating information of importance to the team.
5. Attends regular Food and Beverage meetings to obtain and share information.

Guest experience:

1. Ensure all food and beverage equipment are in proper operational condition and are cleaned regularly.
2. Ensure that the assigned restaurant is cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
3. Establish and achieve quality and guest satisfaction goals. Respond courteously and promptly to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction.
4. Interacts with Kitchen and Stewarding departments to ensure that the operation runs smoothly.
5. Have a thorough knowledge of the facilities and be able to answer guest questions in a quick, polite, and helpful manner.

Responsible business:

1. Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
2. Ensure the security and proper storage of food and beverage products, inventory, and equipment, and replenish supplies in a timely and efficient manner while minimizing waste.
3. Perform other duties as assigned. May also serve as the manager on duty.

Experience and Qualifications

Experience:

• Minimum of 3 years of experience in food and beverage service, preferably in a fine dining or luxury hospitality environment.
• Proven experience in a supervisory or leadership role, with a track record of successfully managing a team.
• Familiarity with event planning and execution, including private functions and special events.
• Experience with inventory management, cost control, and vendor relations.

Qualifications:

• A degree in Hospitality Management or a related field.
• Certification in Food Safety and Alcohol Awareness.
• Strong knowledge of food and beverage pairings, fine dining etiquette, and service standards.
• Proficiency in point-of-sale (POS) systems and basic computer applications.

Skills:

• Exceptional interpersonal and communication skills, with a focus on guest satisfaction.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to train and motivate staff to deliver high-quality service.
• Problem-solving skills and the ability to work under pressure in a fast-paced environment.

Personal Attributes:

• A passion for hospitality and a commitment to providing an outstanding guest experience.
• Professional demeanor and appearance, reflecting the standards of a 5-star establishment.
• Flexibility to work evenings, weekends, and holidays as needed.

NOTICE

The business functions seven days a week, 24 hours a day. All Staff Members must realize this fact and always be aware that it may be necessary to move Staff Members from their accustomed shifts as business demands.

Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Violation of any of the stated responsibilities and duties is grounds for disciplinary action.

Required documents:

A detailed CV with 3 contacts of professional referees.

A one-page cover letter with a motivational statement about the responsibilities and requirements for this position.

Copies of academic degrees, professional training certificates, and other relevant training certificates

National ID

How to APPLY

The deadline for submitting applications is on 11^th March 2025 at 14:00 hrs. Kigali time.

All applicants must submit their zipped documents to hr@rwandagolf.rw with the email title "Application for F&B Supervisor Position.”

Only selected candidates for interview will be contacted.

All unzipped documents will be automatically disqualified.