Position: Front Office Agent
Designation: Entry-Level
Department: Front Office
Reports to: Front Office Manager
Job Summary
As the Front Office Agent, you will assist guests with inquiries, problems, and complaints. You will be responsible for receiving guests’ payments and for balancing the cash at the end of the shift. You will be familiar with the hotel layout and PMS, be up to date with different tariffs and special offers, and understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations. To ensure success, you have to be positive, proactive, and skilled at multitasking in a fast-paced environment.
Main duties and responsibilities
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating the switchboard and assisting with inquiries.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Requirements
- Minimum: High school diploma or suitable equivalent.
- 1+ years front desk agent experience preferred in a four or five-star hotel.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile and able to stand for extended periods.
- Available to work shifts, over weekends, and on public holidays
How to Apply
Send your CV & Portofolio to hr@mhotelkigali.com
DEADLINE: 22nd JULY 2026
We're expanding our team and looking for an experienced Restaurant Manager and an enthusiastic Front Office Agent. Be part of something special.
— M Hotel_Kigali (@mhotelkigali) July 13, 2026
Restaurant manager : https://t.co/rCtFIPgPsM
Front office Agent : https://t.co/ZUXFDXRkoB pic.twitter.com/ZTbKyK61dZ
