JOB ADVERTISEMENT

The Rwanda Development Board (RDB) is a government institution established to accelerate Rwanda's economic development by promoting investment, driving private sector growth, and facilitating business operations across the country. The Chief Digital Office is responsible for driving RDB’s digital transformation agenda, its mandate includes promoting e-government services, accelerating adoption of emerging technologies, fostering a vibrant digital economy, enabling digital infrastructure development, and ensuring policies and initiatives align with Rwanda’s vision. RDB is seeking to recruit qualified and competent professionals on Contract basis for the following positions under Chief Digital Office:

Job title: Help Desk Officer

Number of posts: 2

Required qualifications, experience & competencies

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Key Competencies Required

• Strong technical knowledge of computer hardware, software, and networking.
• Excellent problem-solving skills to diagnose and resolve IT issues.
• Effective communication skillsto assist users in a clear and courteous manner. 
• Customer-oriented approach with the ability to provide quality technical support.
• Proficiency in using help desk software and IT support tools.
• Ability to work collaboratively in a team and prioritize tasks effectively.
• Attention to detail to document and track support requests accurately.
• Proficiency in English

Key duties and responsibilities

Key responsibilities

• Provide responsive and effective IT support to RDB employees, addressing hardware, software, and network issues.
• Diagnose and troubleshoot technical problems reported by users, ensuring timely resolution. Log and track support requests and incidents, maintaining accurate records of user issues and solutions.
• Create and update knowledge base articles and FAQs to assist users in resolving common issues independently.
• Communicate clearly and courteously with end-users, providing instructions and guidance for issue resolution.
• Assist with hardware setup, maintenance, and repairs, ensuring equipment is in working order.
• Install, configure, and update software applications on user devices as needed.
• Offer basic IT training to users to improve their technical proficiency.
• Promote IT security awareness among users and enforce security policies and procedures.
• Gather user feedback on IT services and systems to identify areas for improvement.

MODE OF APPLICATION

Duly signed application letters addressed to the CEO of RDB together with updated detailed curriculum vitae, copies of both academic and professional certificates, proof of related experience/valid work certificates and names and addresses of at least three (3) reference persons and copy of Identity Card should be submitted by email to talentacquisition@rdb.rw not later than 06/10/2025 latest 5:00 P.M.

Note:

1. The submission of valid and acceptable proof of experience or work certificates, attached to your job application letter is mandatory to support the relevant experience outlined in the applicant’s CV, along with the other documents mentioned above, for pre-selection.
2. Your job application and its attachments MUST be scanned as ONE single PDF document for easy download & analysis of applications otherwise the application will not be considered for preselection.
3. Candidates who apply for more than one (1) position MUST submit separate application letters with relevant attachments for each position they are applying for. Any one application containing multiple positions will not be considered for preselection.
4. ONLY online applications will be received on the above-mentioned email. No hard copy applications will be received.
5. The email subject must clearly specify the job title you are applying for.
6. For any follow-up, clarification, or appeal regarding your application, please contact us at hr@rdb.rw.