IT Applications Engineer

Airtel Rwanda: JOB DESCRIPTION

(Deliverables, Decision level, Demonstrate & Dimensions)

Job Title: IT Applications Engineer

Proposed Level:

Department: IT

Location: Airtel Rwanda HQ.

Reporting to: Head of IT Operations and IT Operations Manager (Airtel Money)

Date: October 2024

Purpose of the Job (Brief)

The IT Applications engineers are in charge of all IT applications that are used internally to support the business operations

Deliverables (Maximum 5-6 key responsibilities)

This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results

Activities (Detailed KPIs)

Improve IT service delivery

• Analyze the stream of support requests for patterns and opportunities to improve the service provision.
• Resolving service requests, incidents of applications.
• Ease resourcing for quicker resolution of incidents
• Plan for deep technical proactive service delivery to other stakeholders especially the business & finance teams
• Ensure that applications follow recommended practices, making them more efficient and supportable when in production

System availability

• Monitoring system resource usage and escalating where necessary
• Perform system health checks and acting accordingly.
• Carry out problem management to permanently eradicate identified persistent issues
• In-depth troubleshooting, analysis and resolution of complex incidents.

Planning and implementation of change requests and new applications

• Participating and providing technical inputs in change requests.
• Deploying change request files for UATs and production.

Decision level

This section requires an overview of the decisions taken by the role holder and who actually takes accountability for the decisions. It is a description of primary versus shared responsibility or where one only contributes to decisions.

Prime:

Shared:

Contributory: Makes a major contribution to a decision

Demonstrate (Key competencies)

This section requires an overview of the skills, education and experience required to do the job at a satisfactory level. It is not a list of the job holder’s qualification.

Skills critical to the role:

• Excellent communication, presentation and organizational skills
• Working in a team environment

Educational Level:

Must have:

• Bachelor’s or Master's degree in Information Technology or Computer Science or related Information Communication Technology related disciplines.

Working Experience:

Must have:

• Minimum 1 year experience in an IT application support
• Basic knowledge of database systems and query execution
• Basic knowledge of Linux and windows operating systems

Dimensions

Impact of position:

Impact on customers (Please select one of the options below):

i) Type of customers

Mainly Internal X Mainly External Internal & External

No. of Subordinates :

Approvals

Job Holder’s signature

Line Manager’s signature

How to Apply

Please submit your updated curriculum vitae – CV on recruitment@rw.airtel.com before 6th October 2024.