COMPANY INTRODUCTION
We are, Wicloud, established in mid-2022, with over 1000 employees across 3 offices in the international. Wicloud dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively
tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.
YOU WILL:
1. IT Operations & Governance
- Oversee end-to-end IT operations in Kigali.
- Establish clear IT governance, roles, responsibilities, and escalation mechanisms
- Ensure timely incident reporting, coordination, and resolution for major IT issues Provide regular IT status, risk, and improvement reports to management
2. Infrastructure & Service Management
- Manage corporate network (LAN/WAN/VPN), servers, cloud resources, endpoints, and collaboration tools
- Ensure office and production environments meet business SLA requirements
- Own IT asset lifecycle management (procurement, deployment, inventory, retirement)
- Manage external vendors and service providers
3. Information Security & Compliance
ComputerSecurity
- Implement and maintain IT security and compliance controls required for business lines
- Support internal audits, customer reviews, and compliance assessments
- Define and enforce IT security policies, incident response plans, and awareness programs
- Ensure proper access control, identity management, and data protection
4. AI Enablement & Innovation
- Identify and implement AI solutions to enhance IT operations and productivity
- Drive adoption of AI tools to optimize internal workflows and service delivery
- Collaborate with stakeholders to integrate AI into support and business processes
5. Team Leadership & Development
- Lead and manage IT teams across multiple offices
- Set clear performance objectives and accountability mechanisms
- Improve execution, professionalism, and internal service credibility of the IT function Build standardized processes to reduce dependency on individuals
6. Cross-functional & International Communication
- Work closely with business, compliance & security, operations teams and other functional teams
- Communicate effectively in English with oversea leadership team
- Translate and report technical issues into structured, business-oriented updates for non-technical stakeholders
OUR IDEAL CANDIDATES:
Required
- Bachelor’s degree or above in Computer Science, Information Systems, or related fields
- 6+ years of IT experience, including 2 - 3 years in an IT Lead or equivalent role
- Hands-on experience in IT infrastructure & operations, with solid knowledge of ITSM and security compliance
- Practical experience applying AI in operations / productivity
- Strong written and spoken English skills
Technical & Professional Skills
- Proven experience managing IT for multi-site or mid-to-large organizations (500+ employees) is a nice-to-have
- Solid foundation in networking, systems, and enterprise IT environments
- Familiarity with ITSM processes (Incident, Problem, Change Management)
- Hands-on experience with information security and compliance in international service environments
- Cloud platform experience (e.g., Microsoft Azure) is a strong plus Leadership & Personal Attributes (Critical)
- Strong ownership mindset and risk awareness
- Proactive, structured, and execution-driven
- Able to lead teams with authority and credibility
- Comfortable working under high standards and client scrutiny AI-related Experience
- Generative AI
- Experience with LLM tools (e.g., ChatGPT, Copilot, Gemini)
- Prompt engineering
- AI automation for operations
- AI chatbot implementation
- AI knowledge base development
- AI for Productivity / Operations
- Process automation using AI
- AI for ticket triage (support environments)
- AI workflow optimization
- AI-driven reporting
WHY US?
Competitive salary
- Salary at 100% during the probationary period.
- Full working equipment will be provided.
- Activities: Birthday party, Employee engagement activities.
OTHERS
- Working location: Kigali City, Rwanda
- Working time: Mon-Fri 9AM-6PM. Standby for emergent cases (such as emergent incident troubleshooting, system upgrade, etc.)
CONTACT INFORMATION
Company Website: Wicloud - Global IT Outsourcing Solutions
How to apply
All interested candidates should send their CVs and cover letters to francis@itechwx.com
