IT Officer

About the job

RULIBA Clays Ltd.

Job Title: IT Officer.

Duties/Job Description:

• Implement policies and procedures for infrastructure administration

• Resolve users’ support calls (2nd and 3rd level)

• Assist the IT Director in preparing the IT budget by recommending purchase of hardware, software and system maintenance needed to operate server and workstations

• Develop and maintain documentation of system infrastructure and support processes for business continuity for RULIBA

• Develop and review IT equipment specifications for RULIBA

• Work with IT hardware vendors and monitor Service Level Agreements (SLAs)

• Follow up on IT equipment purchase and ensure specification compliance

• Monitor server and computers optimisation and capacity plan

• Manage the day-to-day operations and enhance availability by monitoring system and infrastructures performance, configuration, maintenance and repair.

• Ensure proper maintenance of records of system downtime and equipment inventory.

• Apply revisions to host system firmware and software

• Develop new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Train technical staff in how to use new software and hardware developed and acquired.

• Perform troubleshooting as required and lead problem-solving efforts

• Establish, maintain and manage active directory (AD) users’ accounts. Install, modify and maintain systems and utility software on server and computer systems

• Create, maintain, and monitor AD users’ accounts across RULIBA

• Establish guidelines and methods for the installation and management of the host computer operating systems and other components

• Manage computer host systems including hardware, software and equipment such as air-conditioning system, uninterrupted power system (UPS), printers and fire protection system.

• Day-to-day system support and administration of the servers, distribute and supervise server storage space allotments

• Administer, order and maintain spare parts for systems

• Maintain and monitor policies and rules for Server rooms

• Preserve system integrity for all computers. Ensure RULIBA server and personnel are in compliance with all operating system licenses to ensure the legality of usage

• Manage procedures, programmes and documentation for backup and restoration of servers, AD, host operating systems and host-based applications

• Perform regular and on-demand system backups and recoveries, and assist in testing, implementing, maintaining server level disaster recovery plans

• Manage the IT asset inventory for RULIBA and make recommendations for the replacement plan

• Research and recommend innovative and where possible automated approaches for system administration tasks. Identify approaches that leverage resources and provide economies of scale

• Software development background, knowledge as well as exposure to various programming languages and ERP (Enterprise Resource Planning) will be an added value

• Prepare reports on incidents, projects and activities and submit to the IT Director

• Provide support to team members through knowledge sharing, coaching and participating in team events

• Handle any other assignment as agreed with the Hierarchy

Qualifications

• Bachelor’s degree in information technology (IT) or related fields.

• A minimum of 3 years relevant working experience

Required Competencies

• Good knowledge of SAP S/4Hana will be an advantage

• Good disaster recovery skills

• Good database management skills

• Good networking skills

• Good interpersonal skills

• Good communication skills

Apply before 9 September 2025.