Reference number: 1

Job type: Permanent

Location: Kigali Rwanda

Organisation Name: MTN

MTN Level: 2H

Posted: 16 Jul 2025

About MTN

At MTN RwandaCell, we are not just an organization; we are purpose-led and value-driven. Understanding our people’s needs and aspirations is the key to creating work experiences that delight you daily at work. Our commitment to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life is what sets us apart.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be it is in our DNA.

As an organization, we are on a mission to create an exciting and rewarding place to work. We want our people to be themselves, thrive in a positive environment, and ignite their full potential. We believe in building a workplace founded on relationships and achieving a purpose greater than our own. This is the experience we want you to have with us.

Our commitments go beyond an organizational promise. Our leadership and managerial ethos involve meaningfully partnering with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the Customer Operations and Customer Experience Department position below, both internally and externally.

Mission/Core purpose of the Job

The role is responsible for conducting Know Your Customer (KYC) reviews, ensuring compliance with internal policies, and adhering to relevant regulations such as AML, SIM registration regulations, CTF, and sanctions screening requirements. This role plays a critical part in our efforts to prevent financial crime and maintain the integrity of our customer onboarding and monitoring processes.

Key Performance Areas:

• Perform KYC due diligence on new and existing clients, including identity verification and risk profiling.
• Review and analyse customer documentation to ensure compliance with regulatory and internal requirements.
• Supervising the Eyeballing team’s Performance
• Conduct enhanced due diligence (EDD) for high-risk clients and entities.
• Monitor and assess customer transactions for suspicious activity; escalate cases when necessary.
• Maintain accurate and up-to-date records of KYC files and due diligence reports.
• Collaborate with onboarding, legal, and risk teams to resolve compliance-related queries.
• Stay current with applicable regulatory updates and industry best practices.
• Support periodic audits and regulatory examinations by preparing relevant documentation.
• Assist in the development and refinement of KYC procedures, checklists, and workflows.

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Compliance and Risk Management, Information Technology, Law, Business or a related Field.

Experience:

• 2+ years of experience in KYC, AML, compliance, or risk management (preferably in a financial institution or fintech).
• Strong understanding of AML/KYC regulations and compliance standards (e.g., BSA, FATF, FinCEN, OFAC).
• Experience working in a fast-paced or regulated environment (e.g., Telecommunications, Banking, fintech, crypto).
• Data privacy and data protection laws.

How to apply

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 23^rd July 2025. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/