Old Mutual Limited (OML) is a Pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 13 African countries and boasts a rich heritage of 175 years. The primary listing of Old Mutual Limited, which comprises the East Africa business – UAP Old Mutual Group, on the Johannesburg Stock Exchange is a milestone the business attained in June 2018, with Secondary listings in Zimbabwe, Namibia & Malawi.

The UAP Old Mutual Group comprises three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The Group is one of the largest financial services groups with a growing footprint in East and Central Africa. It currently operates in Kenya, Uganda, Tanzania, South Sudan and Rwanda. UAP Old Mutual offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Savings and Banking, as well as a wider and more accessible distribution network. The Group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with a qualified, experienced and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The position’s details are outlined below:

Role Title: Network & System Administrator -1 Post

Business Unit(s): Rwanda

Business /Function: Network & System Administrator

Location: Rwanda-Kigali

Reports To: ICT Manager

MDP Level: Manager of self

Role Size L

Job Summary

Provide hands-on technical leadership to facilitate the day-to-day IT needs of Old Mutual Rwanda Plc. This involves managing and supporting end user devices, servers, network infrastructure and telephony, and leading the help desk team.

Key tasks and responsibilities

• Contract team-specific deliverables with the Country ICT Manager.
• Maintaining IT operations such as applications, email systems, hardware, software, and network security tools
• Optimizing and maintaining network security protocols, such as secure socket layer (SSL), secure file transfer protocol (SFTP), and virtual private networks (VPNs), to ensure data is protected.
• Spotting inefficiencies in an organization’s computer network and making recommendations to address weaknesses.
• Performing routine network audits
• Troubleshooting issues with an organization’s local area network (LAN), wide area network (WAN), and other network segments
• Training staff in using software and hardware.
• Collaborating with network architects to build and maintain servers and optimize network performance.
• Participating in hardware and software purchasing decisions
• Manage and support all computer infrastructure (e.g., laptops, network devices, Telephony, and servers).
• Perform hardware and software audits to ensure compliance to licensing and I.T Policy requirements (e.g., Security Compliance).
• Lead the in-country help desk team, as the first point of contact for all I.T related issues.
• Monitor and ensure performance as per the Service Level Agreements for the infrastructure, end user support and help desk domains.
• Support the Call Center Telephony Services and related software and hardware.
• Identify and implement cost saving / optimization initiatives.
• Communicate effectively regarding support related activities.
• Responsible for capacity management and proactive monitoring of the production environment.
• Maintain an up-to-date IT asset register.
• Planning and executing hardware and software upgrades.
• Experience with managing and supporting firewalls.
• Experience in telephony systems.

Qualifications and experience

• Minimum of 2 years’ experience as a System Administrator, Network Administrator or similar role
• Hands on experience in networking, routing, and switching.
• Excellent knowledge and experience in best practices infrastructure management (Cloud and On-Premise deployment)
• Experience with databases technology such as Oracle and SQL server.
• Experience in setup and support in LAN and WAN.
• Experience in firewalls configuration and support, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.
• BSc/Ba in Information Technology, Computer Science or a related discipline
• Professional certification (e.g. CISCO, Microsoft Certified Systems Administrator (MCSA)) would be an added advantage.

Skills and competencies

• Good troubleshooting and analytical skills
• Good teaming and interpersonal skills
• Strong advocacy for collaborative working skills
• Ability to create scripts in Python, Perl or other language.
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude 
• Excellent communication skills

Please visit our careers page through: THIS LINK

Interested candidate are requested submit their applications by 05.00 p.m. 28^th January 2025.

Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.

ONLY short-listed candidates will be contacted.