Stichting BRAC International is Hiring! Join BRAC International to create opportunities for people to realise their potential.

Position: Operations Manager (Re-advertisement)

Report to: Country Director

Job Location: Kigali, Rwanda Country Office

About the Role:

The Operations Manager will be a key leadership position responsible for ensuring that BRAC Rwanda operations run smoothly and efficiently. The position holder will also be responsible for developing and implementing strategies to improve the organization’s operational efficiency. The Operations Manager will oversee efficient Procurement processes, robust IT infrastructure, and effective administration, enabling BRAC Rwanda to achieve its mission and strategic goals.

Key Responsibilities:

Operational Strategy and Management

• Implement integrated operational policies and guidelines aligned with organizational strategy.
• Ensure timely operations, within budget, and with quality assurance.
• Lead and supervise the Procurement and Administration teams to ensure efficient operations and compliance with policies and procedures.

Guidelines Review and Compliance

• Conduct regular reviews of BRAC International guidelines and statutory legislations to stay updated on changes and developments.
• Collaborate with department heads and teams to assess existing processes and practices for compliance.
• Develop and implement effective processes and standards to enhance compliance and efficient operations.

Procurement Management

• Oversee procurement processes, including annual procurement planning, vendor selection, negotiations, and contract management, to achieve value for money from all procurements of goods and services.
• Implement procurement best practices and ensure transparency and accountability in procurement operations.

Administration and Facility Management

• Ensure efficient administrative processes, including office management, logistics, and facility maintenance, to support the smooth functioning of BRAC Rwanda’s operations.
• Oversee implementation of, and compliance to, existing and prescribed health, safety and security policies, guidelines and regulations both at the Country Office and Field Offices.
• Develop and maintain relationships with key stakeholders (such as landlords and service providers).

Performance Monitoring and Reporting

• Establish and track key performance indicators (KPIs) to measure the efficiency and effectiveness of operations.
• Prepare regular reports and presentations for senior management and stakeholders on operational performance.

Safety and security Management

• Responsible for the safety and security management for all Country Office’s assets, properties and staff.
• Enforce comprehensive safety and security policies, including workplace safety, emergency preparedness, and response plans for Country Office.
• Conduct regular risk assessments and implement measures to mitigate identified risks to employees, visitors, organization assets, and reputation.
• Monitor compliance with safety regulations and ensure effective safeguarding of premises, staff and assets is maintained.
• Coordinate, report, and manage safety incidents and follow–up actions by ensuring detailed records of incidents are monitored and closed.

Safeguarding responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation.
• Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Major Challenges:

• Change and adoption especially on policy and compliance complexities
• Digital Transition
• Procurement and Resource constraints
• Geographical challenges considering the role holder will be charged with all BRAC properties
• Cross functional/ program collaboration.

Key Performance Indicators (KPIs):

Procurement Efficiency

• Percentage reduction in procurement costs without compromising quality.
• Timely procurement cycle completion and vendor performance evaluations.

IT Infrastructure

• Uptime and reliability of IT systems and networks.
• Successful implementation of technology initiatives and improvements.

Administration and Facility Management

• Timely and cost-effective facility maintenance and logistics management.
• Adherence to health and safety regulations.

Cross-functional Collaboration

• Feedback from department heads and SMT on the effectiveness of cross-functional teamwork.
• Successful implementation of integrated projects and initiatives.

Performance Monitoring and Reporting

• Accuracy and timeliness of performance reports.
• Achievement of KPIs related to operational efficiency and effectiveness.

Academic Qualifications:

• University Degree (Masters in Finance, Procurement, Business Studies or a related field is desired).
• Bachelor Degree in IT, Management, Procurement, Finance, or close discipline.
• MBA is a preferred
• PMP, and or IT related trainings is a plus.

Required Skills, Competencies & Knowledge:

• Strategic Thinking
• Leadership and Team Management
• Decision-Making and Problem-Solving
• Compliance and Risk Management
• Change Management and Adaptability

Experience Requirements:

• Minimum 5 years of proven experience in NGO, including at least 2 senior-level management role.
• Experience in working with partner NGOs and in establishing effective linkages with different input/service providers, government agencies and other stakeholders.
• Experience in similar management position.

The responsibilities provided in this job description are not exhaustive and may be reviewed/revised from time to time by BRAC Management to enhance achievement of the organization mission. In execution of these job responsibilities, the Operations Manager will work very closely with the Head of Programs, Head of Finance, HR Manager & Trainings, Program Managers and the program staff. The job holder may take-on any other tasks as mutually agreed by the supervisor.

Employment type: Regular/Fixed-Term

Salary: Negotiable

About BRAC International:

BRAC International (BI), a leading non-profit organization, is on a mission to empower people and communities facing poverty, illiteracy, disease, and social injustice. Our vision is to create a world free from exploitation and discrimination, where everyone has the opportunity to realize their potential. We design proven, scalable solutions that equip people with the support and confidence they need to achieve their potential.

BRAC was founded in Bangladesh in 1972 and over the last five decades has grown to become one of the world’s largest non-governmental organisations (NGOs), reaching over 100 million people. We started our first international operation by venturing into Afghanistan in 2002, building on lessons from our work in Bangladesh to support a nation devastated by war. Currently operating in 16 countries across Asia and Africa. Born, proven and led in the Global South, BRAC International brings a unique Southern perspective and commitment to continuous learning, providing a depth of insight, experience and evidence to meet the needs of diverse communities with humility and courage across Asia and Africa. To learn more about BRAC International, please visit (www.bracinternational.org)

Our Core Values:

Integrity: We approach our work with honesty and integrity.

Innovation: We innovate and iterate to improve our impact.

Inclusiveness: We foster inclusion to reach those who need it most.

Effectiveness: We strive for effectiveness to better serve people in poverty.

If you feel you are the right match for the above-mentioned position, please follow the application process to grab your dream opportunity!

Qualified and interested candidates are recommended to email their Resume with a signed cover letter in a single PDF format and any supporting documents to recruitmentafrica.bi@brac.net ; mentioning a brief academic background, career summary, core competence, notarized copies of academic qualifications and professional certifications (if any) etc. within 250 words.

Please mention the name of the position in the subject bar

Application deadline: 6^th June 2025

Please note that shortlisting will be conducted on a rolling basis, and only shortlisted candidates will be contacted.

BRAC is committed to safeguarding children, young people and adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure include extensive background checks and disclosure of criminal records in order to ensure safeguarding to the fullest extent.