Senior Officer, Change Management

Job Description

Senior Officer, Change Management -The job holder leads and coordinates change management activities across the Central Bank to support the successful adoption of strategic initiatives, digital transformations, structural reforms, and organizational culture shifts. The Change Management Practitioner ensures people-centered transitions by applying structured methodologies to enhance employee engagement, minimize resistance, and maximize the realization of benefits.

Job Responsibilities

• Developing and implementing enterprise-wide change management strategies, plans, and toolkits.

• Tailoring change approaches to specific projects, initiatives, or transformations in alignment with the Bank’s strategic goals.

• Conducting stakeholder analyses and change impact assessments to understand organizational readiness.

• Designing engagement strategies that promote understanding, alignment, and buy-in across all levels of the Bank.

• Developing and executing clear, consistent, and targeted change communication plans.

• Working closely with the Communications team to ensure timely dissemination of change-related messages.

• Collaborating with project teams, HR, IT, and business units to integrate change management into project and transformation lifecycles.

• Monitoring adoption progress and recommend interventions to address resistance or misalignment.

• Defining and tracking change adoption KPIs and success metrics (e.g., awareness, usage, proficiency).

• Conducting post-implementation reviews and lessons learned to inform future change efforts.

• Promoting a culture of adaptability, resilience, and continuous improvement.

• Embedding change management principles into policies, frameworks, and leadership development programs.

• Maintaining and improving the Central Bank’s change management methodology, aligned to global standards.

• Providing advisory support and quality assurance for department-led change initiatives.

• Identifying learning needs and support the design of training programs to enable successful transitions.

• Facilitating awareness sessions, workshops, and coaching to build internal change capability.

Job Requirements

• Master’s degree in business administration, Project Management, Organizational Development, Human Resources, Psychology, or a related field.

• 5 years of experience in change management, project management, or an organizational development role.

• Certification in Project Management is an added advantage.

• Certification in Change Management is an added advantage.