Senior Officer, Counter Verification

Job Title: Senior Officer, Counter Verification

Are you ready to play a crucial role in ensuring the integrity and accuracy of social security data? The Rwanda Social Security Board (RSSB) is seeking a proactive and detail-oriented Senior Officer, Counter Verification, to join our team. If you are passionate about upholding standards and ensuring quality, this position is for you!

The Senior Officer, Counter Verification at the Rwanda Social Security Board (RSSB) plays a critical role in ensuring the accuracy and integrity of social security data and claims. This position involves conducting comprehensive reviews of submitted claims, ensuring compliance with established guidelines and regulations.

Reporting to the Lead, Counter Verification, the Senior Officer, Counter Verification will be responsible for designing training programs for staff, promoting a culture of accuracy and compliance within the organisation.

About RSSB 

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 3 trillion Rwf , which is equivalent to over 15% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.

If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you

Key Duties and Responsibilities 

1. Develop and refine counter-verification strategies for medical invoices to ensure accuracy, completeness, and compliance with Medical Insurance Scheme policies, tariffs, and regulatory standards.
2. Conduct detailed counter-verification and audits of medical invoices submitted by contracted health service providers to identify discrepancies, inappropriate billing, or non-compliance with scheme guidelines.
3. Analyse verification results to identify patterns, trends, and systemic issues in provider billing practices, and provide recommendations for corrective actions and process improvements.
4. Prepare comprehensive reports summarising counter-verification findings, identified discrepancies, financial implications, and recommended actions for management review.
5. Collaborate with claims management, medical verification, compliance, and provider management teams to ensure alignment of counter-verification activities with overall operational objectives and scheme policies.
6. Support the development and delivery of training and guidance to verification teams on medical invoice review procedures, billing standards, and counter-verification methodologies.
7. Stay updated on health insurance regulations, provider payment mechanisms, tariffs, and clinical billing practices to ensure counter-verification activities remain compliant with applicable standards.
8. Establish and maintain quality control mechanisms to regularly assess and improve the effectiveness and consistency of medical invoice verification processes.
9. Provide technical support to internal teams regarding counter-verification requirements, medical billing practices, and interpretation of scheme guidelines.
10. Track and report key performance indicators (KPIs) related to invoice verification and counter-verification activities to evaluate operational efficiency and performance.
11. Apply analytical techniques to detect potential fraud, abuse, or irregular billing patterns in medical invoices and recommend preventive and corrective measures.
12. Recommend and implement improvements to verification and counter-verification processes based on audit findings, data analysis, and operational feedback.
13. Ensure strict adherence to confidentiality, data protection, and information security standards when handling medical records, claims data, and other sensitive information.
14. Conduct targeted investigations into specific medical invoices, providers, or billing anomalies as requested by management.
15. Collaborate with relevant departments to strengthen controls within the medical invoice management and claims verification processes.
16. Perform any other duties as may be assigned from time to time.

a. Key Qualifications and Experience

The successful candidate must have at least:

1. Bachelor’s Degree in Nursing, Allied Health Sciences, Public Health, Health administration or a related field, with at least 3 years of relevant experience in data verification, auditing or a related field;

2. Strong analytical skills and proficiency in data analysis tools (Excel, SQL, or similar) are highly desirable.

b. Key competencies

Technical Competencies:

 Proficiency in analysing complex data sets;

1. Strong understanding of statistical methods for data integrity assessment;

2. Experience with Medical Invoice verification tools and software applications;

3. Regulatory Compliance Expertise for Health Insurance regulations and best practices.

Behavioural Competencies:

1. Must demonstrate impeccable customer service focus, strategic thinking, and strong ethical background with an ability to resist and zero tolerance for corrupt, political and other undesirable influences;

2. Must be able to establish and maintain constructive and effective relationships with key stakeholders and staff alike;

3. Must be open to change and adapt established methods for new uses within the institution;

 Additional Information:

 RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.

Interested candidates are advised to submit your application online by Friday 10^th April 2026.

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address. Also, attach copies of your ID, academic and professional qualifications. Please upload this as one document renamed to both your names.

Young people are encouraged to apply, and RSSB reserves the right to add additional shortlisting criteria not mentioned in the job posting in case of many applicants. 

Application Portal: Please Apply Here

Only successful candidates will be contacted.

Expiration Date: 10/04/2026

RSSB is an Equal Opportunity Employer