IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect with people, the better life on earth becomes. We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Join the DHL Express Rwanda Team as a Service Point Advisor!
Report to: Commercial Manager
Why You’ll Love This Role
At DHL Express, we’re not just delivering parcels, we’re delivering smiles, speed, and world-class experiences. As a Service Point Advisor, you’ll be the face of DHL, supporting daily operations of Service Points by delivering high-quality customer service and efficiently managing shipment-related transactions, including order processing, collections, and returns. This role ensures compliance with company policies, procedures, and service standards while contributing to customer satisfaction and operational excellence.
What You’ll Do
- Welcome and assist walk-in customers with shipment drop-off and collection processes.
- Provide clear and accurate information on products, services, pricing, and delivery options.
- Respond to customer queries and resolve routine service issues promptly.
- Ensure a positive customer experience to enhance satisfaction and loyalty.
- Promote company services and identify opportunities for upselling, where appropriate.
- Support sales activities at the service point level.
- Handle payments and provide accurate receipts/documentation.
- Process shipment data accurately in systems (e.g., CRM or shipment systems)
- Perform routine administrative tasks including documentation, validation, and reporting.
- Maintain accurate records of transactions, shipments, and customer interactions.
- Generate standard reports as required.
- Follow all standard operating procedures, company policies, and service guidelines.
- Ensure compliance with security, safety, and operational standards.
- Maintain cleanliness and organization of the service point.
What We’re Looking For
- Not less than two years of customer service orientation and empathy Experience
- Clear verbal and written communication
- Attention to detail and accuracy (data entry & processing)
- Time management and organizational skills
- Problem-solving and adaptability
- Basic sales and persuasion skills
- Bachelor’s degree from a reputable University
Why DHL?
- Be part of the world’s most international company.
- We invest in your career.
- Diversity, inclusion, and innovation are at our core.
- Competitive salary, training, and a workplace that values YOU.
We are looking forward to your application.
