Department: Information Technology
Reports to: SM
Location: Kigali, Rwanda
Posted: Oct 16, 2026
Deadline: Oct 20, 2026
Status: Open
About MTN
MTN Rwandacell Plc is focused on attracting, recruiting, developing, and retaining professionals who contribute meaningfully to the achievement of our mission of making our customers' lives a whole lot BRIGHTER.
We are an equal employer with a forward-looking culture that encourages creative thinking and innovation while remaining at the forefront of emerging technologies, digital financial services, and data-driven decision-making.
MTN Rwandacell Plc is therefore internally and externally recruiting a highly competent and self-motivated individual for the position below.
Mission/Core purpose of the Job
The Specialist, Middleware Solutions and Operations Support will be responsible for the operation, monitoring, troubleshooting, and maintenance of different applications at MTN Rwanda that support business operations. The role ensures high availability, performance, and reliability of mission-critical applications and systems, while working closely with internal teams, vendors, and operations teams to resolve incidents and improve system performance.
Key Performance Areas
Application Support & Operations
- Middleware integrations
- Design, develop, and maintain middleware integration solutions between internal and external applications.
- Implement and support APIs, web services, and system-to-system integrations.
- Configure and manage middleware platforms, integration engines, and message brokers.
- Develop integrations using REST APIs, SOAP web services, XML, and JSON.
- Collaborate with application developers, solution architects, database administrators, and infrastructure teams.
- Perform unit testing, integration testing, deployment, and production support.
- Provide L1/L2 support for applications in production environments.
- Middleware Operations & Production Support
- Monitor application health, performance, and availability.
- Conduct routine housekeeping and preventive maintenance activities.
- Troubleshoot and resolve application incidents, alerts, and service degradation issues.
- Perform root cause analysis (RCA) for recurring incidents and service outages.
- Ensure SLA compliance for incident response and resolution.
- Identify system bugs and coordinate with Oracle Support by raising and following up on Service Requests (SRs).
Incident & Problem Management
- Investigate and resolve production issues related to systems and integrations.
- Coordinate with development teams, infrastructure teams, and vendors for issue resolution.
- Maintain incident records and contribute to problem management and continuous improvement.
Application Maintenance
- Support application deployments, upgrades, patches, and configuration changes.
- Perform routine system health checks and maintenance tasks.
- Ensure application configurations follow best practices and security policies.
Monitoring & Performance Management
- Analyse logs and performance metrics to detect potential issues.
- Proactively recommend improvements to enhance system stability and efficiency.
- Participate in operational governance calls and management meetings.
- Review service performance, incidents, risks and operational improvements.
- Track SLA compliance, incident resolution and service availability.
- Coordinate with internal teams, vendors and stakeholders for issue resolution.
Documentation & Knowledge Management
- Create and maintain support documentation, SOPs, and troubleshooting guides.
- Contribute to knowledge base articles for recurring issues and operational procedures.
Collaboration
- Work closely with other sections such as infrastructure, Network, development teams and others.
- Support change management processes for application releases and updates.
Experience
- 3–4 years of experience in application support, preferably in telecom or banking environments.
Expertise
- Strong knowledge of Linux/Unix systems.
- Experience with databases (Oracle, MySQL, PostgreSQL, or SQL Server).
- Experience with application monitoring
- Log analysis and troubleshooting skills.
- Oracle Fusion Middleware (OFMW)
- Middleware Operations & Production Support
- Incident / Change / Problem Management
- System Maintenance & Troubleshooting
- Solution Design & Requirement Gathering
- Functional Testing / UAT / Deployments
- Telecom BSS Operations
- Client & Vendor Coordination
- Team Leadership & Task Delegation
- Operational Reporting & Governance
Integration & Testing Support
- Support integration activities across BSS applications and external systems.
- Troubleshoot API, middleware and backend connectivity issues.
- Provide technical support during System Integration Testing (SIT).
- Assist business and testing teams during User Acceptance Testing (UAT).
Telecom Knowledge (Added Advantage)
- Telecom protocols such as SMPP, SS7, Diameter, SIP, HTTP APIs.
- Understanding of Enterprise applications, BSS/OSS systems.
- Experience supporting Enterprise applications, VAS, Charging, or Messaging platforms.
- Scripting knowledge (Shell, Python, or similar)
- Understanding of telecom architecture and protocols
Soft Skills
- Strong analytical and problem-solving skills.
- Ability to work under pressure in critical production environments.
- Good communication and documentation skills.
- Strong team collaboration abilities
Additional Requirements
- Experience working with ITIL processes (Incident, Problem, Change Management) is an advantage.
Education Background
- Bachelor’s degree or Diploma in computer science, Information Technology, Telecommunications, or related field.
- ITIL Certification
How To Apply
All interested candidates are requested to apply through the MTN Job portal and submit their updated curriculum vitae with copies of notified academic credentials no later than 20th October 2026. MTN Job portal: https://www.mtn.co.rw/careers/
We strongly encourage applications from women or individuals with disabilities
Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)
At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/
