Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) - Technology Adoption

Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Technology Adoption. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!

This role offers a unique opportunity to plays a critical role in ensuring seamless integration and adoption of new technologies, processes, and systems across the organization.
If you have what it takes to work closely with a dynamic team and you are passionate about being part of a mission-driven organisation that prioritises the well-being of millions of individuals, then we are looking for you.
Technology Adoption is responsible for developing and implementing effective training programs, change management strategies, and knowledge transfer initiatives to facilitate a smooth transition and continuous utilization of enterprise-wide solutions.

About RSSB

The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB's vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NSTI). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).

As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 3 trillion Rwf, which is equivalent to over 15% of the country's GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country's financial sector.
With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda's population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.

To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.
If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager

Key Duties and Responsibilities

1. Develop and implement technology training programs for staff at all levels.
2. Conduct needs assessments to identify knowledge and skill gaps related to technology use.
3. Create and maintain knowledge bases, business process documentation, and other materials to support ongoing technology adoption.
4. Promote a culture of continuous learning and digital innovation.
5. Identify and address technology adoption challenges and propose effective solutions.
6. Collaborate with the Technical Support team to ensure seamless troubleshooting and user support during training transitions.
7. Gather feedback from users to continuously improve training and adoption methodologies.
8. Analyze and report on technology adoption metrics and provide insights for improvement.
9. Perform any other related duties as assigned by the manager.

Key Qualifications and Experience

The successful candidate must have at least:

1. Bachelor’s degree in a relevant field (e.g., Information Technology, Business Administration, or Education) or equivalent experience.

2. Preferably 2 years of experience in technology training, change management, or technology adoption roles.

3. Strong understanding of adult learning principles and instructional design methodologies.

4. Experience with developing and delivering training materials and programs.

5. Familiarity with various enterprise technologies, systems, and processes (e.g., ERP, CRM, document management, collaboration tools).

Technical Competencies:

• Proficient in learning management systems (IMS) and e-leurning authoring tools.
• Knowledge of project management principles and methodologie
• Excellent documentation and technical writing skit

Behavioral Competencies:

• Exceptional communication and presentation abilities.
• Strong interpersonal and relationship-building skills.
• Ability to simplify complex technical concepts for diverse audiences
• Excellent problem-solving and analytical skills.
• Organined and detail-oriented approach

Work Environment:

• Office-based role with potential for on-site support visits.
• Ability to work in a fast-paced and dynamic environment.
• Occasional on-call or after-hours support may be required.

Additional Information:

RSSB reserves the right to appoint or to issue an employment contract to the successful candidate. We encourage young people and all qualified applicants to apply.

Please note that RSSB retains the right to shortlist only candidates who best meet the qualifications and requirements for the role.
Interested candidates are advised to submit applications online by Friday 17, October 2025- Application link: https://tally.so/r/nWy4bJ

In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.
Any form of canvassing will lead to automatic disqualification.
Only short-listed applicants will be contacted.