Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer products, IremboGov and IremboPay, have enabled Rwandan citizens and foreigners to access and pay for over 150 public services online through our one-stop-shop e-governance and payment platforms. To date, we have facilitated over 30 million transactions through our platforms and have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com.

Location: Kigali, Rwanda

Duration: 6 to 12 months

Terms of Reference - Translation Consultant

The Opportunity

In our commitment to enhancing service delivery and ensuring clear, accessible communication across all user groups, we are seeking a fluent and knowledgeable French and Kinyarwanda-speaking Translation Consultant to join our team. They will play a crucial role in supporting our content development efforts by translating, editing, and proofreading materials primarily between French and Kinyarwanda. Their work will ensure that product-related information, training manuals, knowledge base articles, and user communications are linguistically accurate, culturally appropriate, and easily understood by our audience. They will also support cross-functional initiatives by translating key communications and collaborating with teams across the organization to improve clarity, accessibility, and user understanding, with a focus on the French and Kinyarwanda-speaking communities we serve.

The Responsibilities: 

• Translate, edit, proofread, and occasionally interpret our products' content (written, digital, and multimedia) between French and Kinyarwanda.
• Draft knowledge base articles and FAQs in French and Kinyarwanda, helping users access services independently.
• Create user-friendly how-to videos, training manuals, and product guides in French and Kinyarwanda.
• Conduct regular content audits to ensure accuracy, relevance, and cultural appropriateness.
• Build and maintain a term dictionary and support standardisation of language across platforms.
• Propose strategies to improve the usability of localised content and increase engagement across platforms.
• Collect and analyse user feedback related to content and share insights with relevant teams.
• Participate in content-related initiatives to establish a centre of excellence for multilingual communication.
• Contribute creative ideas to improve our products, platforms, and the user experience.

Qualifications:

• Fluency in Kinyarwanda and French (spoken and written) is required; proficiency in English is a plus.
• A Bachelor’s degree in Communication, Education, Linguistics, Translation, or a related field is preferred.
• Proven experience in translation, editing, or content localisation involving French, Kinyarwanda, and English.
• Excellent written and verbal communication skills, with strong grammar, vocabulary, and comprehension.
• Strong attention to detail, with a high bar for accuracy and quality.
• Ability to manage multiple projects, prioritise tasks, and meet tight deadlines.
• Tech-savvy, with familiarity in using tools like Microsoft Office, Google Workspace, Slack, and basic knowledge of Irembo’s platforms.
• A self-starter, proactive and organised, with a commitment to excellence and user-focused service.
• Open to learning, feedback, and working collaboratively in a fast-paced environment.

Key Deliverables:

• Translated and localised knowledge base articles, training manuals, and how-to videos in French and Kinyarwanda to support user self-service.
• Translation and editing support for cross-functional initiatives, including product updates and user communications.
• Regular content audits and improvement reports focused on accuracy, clarity, and cultural relevance.

Application Deadline

• June  1, 2025

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life.

Our head office is based in Kigali, Rwanda.