Warden Guide

Job responsibilities

Receive and guide museum visitors.

• Lead individuals and/or groups through the museum, describing objects and arts craft in the museum’s gallery.

• Monitor individual or/and group’s activities while visiting the museum and its surroundings to ensure every visitor complies with the museum's related regulations.

• Answer visitors’ questions and keep the tour organized, efficient, and safe both inside and outside of the museum.

• Assist the visitors to understand the museums concept.

• Deliver first-aid or emergency services to visitors when required.

Assume the continuity of the exhibitions organized by the museum and consequently prepare reports.

• Distribute brochures, flayers, and show audiovisual presentations related to each museum exhibition if available.

• Monitor the status of arts crafts, and materials present in the museums which are used in exhibition such as audio-visual materials, and then report observation to responsible units if deemed necessary.

• Report the visitors’ feedback or/and observation related to a certain exhibition to the museum management unity.

Build and operate a data bank of comments and suggestions from visitors to improve the quality of the museum exhibitions.

• Collect and register visitors’ feedback and comments for future products and services development or improvement.

• Assist in analysis process of all suggestions and comments from the visitors.

NB : Successful candidates should be ready for deployment to any museum during the course of the contract towards a better service delivery

Qualifications

• Bachelor's Degree in Economics

  0 Year of relevant experience

• Bachelor’s Degree in Public Administration

  0 Year of relevant experience

• Bachelor’s Degree in Sociology

  0 Year of relevant experience

• Bachelor's Degree in Development Studies

  0 Year of relevant experience

• Bachelor's Degree in History

  0 Year of relevant experience

• Bachelor's Degree in Education

  0 Year of relevant experience

• Bachelor's Degree in Anthropology

  0 Year of relevant experience

• Degree in International Relations

  0 Year of relevant experience

• Bachelor’s Degree in Environmental Sciences

  0 Year of relevant experience

• Bachelor’s Degree in Natural Sciences

  0 Year of relevant experience

• Bachelor's Degree in Business Administration

  0 Year of relevant experience

• Bachelor’s Degree in History with Education

  0 Year of relevant experience

• Bachelor’s Degree in Cultural Heritage Management

  0 Year of relevant experience

• Bachelor's Degree in Customer Relations

  0 Year of relevant experience

• Bachelor’s Degree in Translation and Interpretation

  0 Year of relevant experience

• Bachelor's Degree in Museology

  0 Year of relevant experience

• Bachelor’s Degree in Heritage Studies

  0 Year of relevant experience

• Bachelor’s Degree in Socio-Linguistics

  0 Year of relevant experience

• Bachelor's Degree in History of Arts

  0 Year of relevant experience

• Modern Foreign Languages

  0 Year of relevant experience

• Bachelor's Degree in Conservation Biology

  0 Year of relevant experience

• Bachelor's degree in Tourism Studies

  0 Year of relevant experience

• Bachelor's degree in Tourism and Hospitality

  0 Year of relevant experience

• Bachelor's degree in Travel and Tourism Management

  0 Year of relevant experience

Required competencies and key technical skills

• Strong critical thinking skills and excellent problem solving skills

• Commitment to continuous learning

• Creative, proactive, customer focused, solutions led and results-oriented

• Knowledge of Rwandan culture

• Strong organizational, communication and managerial skills with high attention to detail;

• Strong verbal and written communication skills as well as good customer care skills;

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

• Excellent written and verbal communication skills including the ability to prepare detailed technical plans, reports and presentations

• Strong written and verbal communication skills with ability to prepare and deliver effective and professional presentations, briefs, reports, etc.

• Demonstrated good interpersonal communication skills;

• Experience in working with multi-national and multi-cultural work environments;

• Demonstrated ability to work well in an inter-cultural environment;

• Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;

• Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;

• Ability to establish and maintain effective working relations with people of different national and cultural backgrounds

• Ability to understand multiculture environment

• Ability to really listen to customers

• Customer services skills

• Knowledge of Rwandan History, Ethics and Values;

• Ability to communicate with people outside the organisation, representing the organisation to customers, the public, government, and other external sources