Prequalification Notice for Supply and Installation of Call Centre System

WASAC Development Ltd has received funds from Arab Bank for Economic Development in Africa (BADEA), the part of this financing is intended to cover eligible payments for Supply and Installation of modern Call Centre in order to improve customer interactions, boost operational efficiency, and integrate advanced communication technologies. In this context, WASAC Development Ltd seeks the qualified firms from Arab, African or Arab African countries to provide their technical expertise.

WASAC DEVELOPMENT Ltd now invites eligible and experienced firms that are registered and based in Arab, African or Arab African country. Interested firms must provide information indicating that they are qualified to perform the services.

The detailed scope of the services can be found in the Terms of Reference (ToR). Interested companies may request for ToR from WASAC DEVELOPMENT Ltd email dprocurement@wasac.rw.

Eligibility criteria, establishment of the pre-qualification and the selection procedures shall be in accordance with BADEA’s Guidelines for the procurement of goods and contracting for the execution of works first edition 2001.

Interested companies are requested to submit their Expression of Interest via WASAC Development Ltd email. WASAC DEVELOPMENT Ltd is under no obligation to shortlist any company who expresses interest.

The prequalification criteria will focus on:

Companies must submit documentation providing clear evidence and justification for meeting the requirements outlined. This includes, but is not limited to:

• Certified copy of Trade Register or equivalent.

• Based in Arab, African or Arab African countries (registration evidence).

• Proven experience in delivering and supporting similar solutions.

• Relevant certification/authorization to implement the proposed modern call center solution.

All pre-qualification and supporting documentation listed shall be prepared in accordance with the instructions provided and sent to dprocurement@wasac.rw. The deadline for response to this request for pre-qualification notice is 24/10/ 2025 at 5:00 pm local time.

A compulsory site visit and a pre-bid meeting is scheduled on 14/10/2025 at WASAC Development Ltd Head office Kigali-Rwanda; KN Av8, CENTENARY HOUSE, Nyarugenge District, Kigali City; Email: info@wasac.rw , at 11:am local time.

Sincerely,

Dr Asaph KABAASHA

Chief Executive Officer

WASAC GROUP