Answer all 20 questions, then see your score at the end.
1. What is the purpose of endpoint protection software?
A. Detects, blocks, and helps investigate threats on devices
B. Assigns IP addresses to switches
C. Manages printer queues only
D. Creates physical network cabling
2. What does the Linux command `pwd` display?
A. The list of installed printers
B. The current user's password
C. The system's public IP only
D. The current working directory
3. What should you do if a laptop battery appears swollen?
A. Puncture it to release gas
B. Press it flat to fit the case
C. Stop using and charging it, and follow the organization's safe battery handling procedure
D. Keep charging it overnight
4. What should you check first when a desktop computer will not power on?
A. Reinstall all applications
B. Power cable, outlet, and PSU switch
C. Change the user's password
D. Clear the browser cache
5. What does the Windows Event Viewer help a technician do?
A. Measure Wi-Fi cable length
B. Change physical RAM modules
C. Review system, application, and security logs
D. Create Ethernet cables
6. What does SLA stand for in IT support?
A. System Login Authorization
B. Service Level Agreement
C. Software License Application
D. Secure Link Address
7. What should a technician do before resetting a user's password?
A. Verify the user's identity using the approved process
B. Ask the user to post their old password in a public chat
C. Disable MFA permanently
D. Use a coworker's account
8. What is the principle of least privilege?
A. Disable all security logging
B. Give every user local administrator rights
C. Share one account across a department
D. Give users only the access needed to perform their duties
9. What does the ping command primarily test?
A. Whether a printer has toner
B. IP reachability and round-trip response time using ICMP
C. Whether a password meets policy
D. Whether a disk is encrypted
10. What is a load balancer used for?
A. Assigns keyboard layouts
B. Distributes requests across multiple servers or service instances
C. Cleans printer rollers
D. Creates user passwords
11. What does an email bounce usually indicate?
A. The monitor cable is disconnected
B. A message could not be delivered and a delivery-status explanation may be provided
C. The laptop has overheated
D. The keyboard battery is low
12. What is the role of DNS?
A. Encrypts files on a laptop
B. Translates domain names into IP addresses and other DNS records
C. Assigns RAM to applications
D. Prints network documents
13. What does chkdsk help check?
A. DNS server availability only
B. File-system integrity and disk-related errors
C. Email mailbox quota only
D. Wi-Fi encryption strength
14. Which cable connector is commonly used for Ethernet?
A. RJ-11 only
B. RJ-45
C. HDMI
D. USB-B only
15. What does joining a Windows PC to a domain enable?
A. Unlimited internet bandwidth
B. Centralized domain authentication and management
C. Automatic replacement of faulty hardware
D. Removal of all local accounts
16. Why is WPA2 or WPA3 used on Wi-Fi?
A. To replace IP addressing
B. To increase monitor resolution
C. To allocate disk partitions
D. To help protect wireless network access and traffic
17. What is the main purpose of a backup?
A. To provide a recoverable copy of data or systems after loss or corruption
B. To prevent every possible cyberattack
C. To make all files public
D. To replace access controls
18. What is the purpose of Windows Update?
A. Delivers operating system fixes, security patches, and updates
B. Creates backups of every user file automatically
C. Replaces antivirus software
D. Assigns MAC addresses
19. What does RPO mean in disaster recovery?
A. Recovery Password Option
B. Remote Printer Operation
C. Recovery Point Objective: the acceptable amount of data loss measured in time
D. Router Performance Output
20. What does first-call resolution mean?
A. The ticket is assigned to the first technician forever
B. The user's issue is resolved during the initial contact without a follow-up
C. The issue is escalated before diagnosis
D. The user calls the wrong number