Department: Fintech
Reports to: Manager Data Science
Location: Kigali, Rwanda
Posted: Oct 14, 2026
Deadline: Oct 21, 2026
Status: Open
About MTN
Mobile Money Rwanda Limited is focused on attracting, recruiting, developing, and retaining professionals who contribute meaningfully to the achievement of our mission of making our customers' lives a whole lot BRIGHTER.
We are an equal employment employer with a forward-looking culture that encourages creative thinking and innovation while remaining at the forefront of emerging technologies, digital financial services, and data-driven decision-making.
Mobile Money Rwanda Limited is therefore internally and externally recruiting a highly competent and self-motivated individual for the position below.
Mission/Core purpose of the Job
The Business Intelligence Analyst – Channel Performance will be responsible for providing data-driven insights, performance analytics and predictive intelligence across Mobile Money’s physical and digital channel ecosystem to support strategic decision-making, commercial growth and operational excellence.
Reporting to the Head of Business Intelligence, Customer Value Management & Pricing, the incumbent will monitor, analyze and report the performance of Mobile Money distribution channels including Agents, Master Agents, Float Distributors, Merchants, MoMoPay, MoMo App, Agent App, Merchant App and other digital and physical channels.
The role will generate actionable insights that improve channel productivity, liquidity management, customer adoption, revenue generation and overall distribution effectiveness. Working closely with Commercial, Distribution, Product, Finance and Technology teams, the incumbent will support channel strategy development through business intelligence, predictive analytics, performance monitoring and continuous optimization.
Key Performance Areas
1. Channel Performance Analytics
- Monitor and analyze performance across all Mobile Money physical and digital channels.
- Develop, own and continuously enhance executive channel performance scorecards for Agents, Master Agents, Float Distributors, Merchants, MoMoPay, MoMo App, Agent App, Merchant App and other digital channels.
- Track key performance indicators including active base, transaction volumes, revenue contribution, commissions, liquidity, float distribution efficiency, customer acquisition, digital adoption, productivity and profitability.
- Analyze channel growth, activation, utilization and retention trends to identify performance improvement opportunities.
- Identify gaps in channel performance and recommend actionable interventions to improve productivity and efficiency.
- Produce periodic performance reports and dashboards for executive and operational decision-making.
2. Business Intelligence & Reporting
- Design, develop and automate business intelligence dashboards and reporting tools for channel performance monitoring.
- Develop standardized reporting frameworks and KPI definitions across all channels.
- Ensure timely, accurate and consistent reporting for all Mobile Money distribution channels.
- Provide analytical support for business reviews, management meetings and executive reporting cycles.
- Maintain data integrity and continuously improve reporting processes and automation.
3. Commercial & Revenue Performance Analysis
- Analyze revenue contribution, profitability and cost structures across all channels.
- Evaluate effectiveness of commission structures, incentive schemes and commercial campaigns.
- Support optimization of channel economics through data-driven insights and recommendations.
- Conduct profitability and ROI analysis across channels, segments and initiatives.
- Support business case development for new channel strategies and distribution initiatives.
- Identify revenue leakage and inefficiencies across the channel ecosystem.
4. Customer & Channel Insights
- Analyze customer and agent behavioural patterns across physical and digital channels.
- Identify adoption barriers and opportunities to improve channel utilization and customer engagement.
- Develop segmentation insights for agents, merchants and digital users.
- Monitor customer migration trends between traditional and digital channels.
- Provide insights that support customer acquisition, retention and engagement strategies.
5. Performance Monitoring & Decision Support
- Develop performance monitoring frameworks for strategic KPIs across channels.
- Identify emerging trends, anomalies and operational risks in channel performance.
- Conduct root cause analysis for performance deviations and provide actionable recommendations.
- Support forecasting and planning activities for channel growth and capacity management.
- Measure the impact of channel initiatives and commercial interventions.
6. Predictive Analytics & Channel Optimization
- Develop predictive models and early warning indicators for channel performance risks such as agent inactivity, merchant churn, liquidity shortages, float imbalances and commission anomalies.
- Perform advanced analysis to identify root causes of performance deterioration across channels.
- Support optimization of channel strategies through segmentation, behavioural analytics and performance modelling.
- Develop forecasting models for transaction volumes, liquidity demand and channel growth.
- Evaluate the impact of commercial campaigns, incentives and distribution strategies using data-driven analysis.
- Recommend proactive interventions to improve channel efficiency, stability and profitability.
7. Stakeholder Collaboration
- Partner with Distribution, Commercial, Product, Finance, Risk, Technology and Customer Experience teams to improve channel performance.
- Support execution of channel optimization initiatives through actionable insights.
- Translate complex analytical findings into practical business recommendations.
- Participate in strategic projects requiring business intelligence and channel analytics support.
- Contribute to improving Mobile Money’s overall distribution strategy through data-driven insights.
- 8. Continuous Improvement & Innovation
- Identify opportunities to automate reporting and enhance analytics processes.
- Continuously improve channel performance measurement frameworks and methodologies.
- Monitor industry trends and benchmark Mobile Money channel performance against best practices.
- Support innovation initiatives that improve distribution efficiency and customer experience.
- Promote a data-driven culture within the distribution and commercial ecosystem.
Experience
- Minimum of 2–3 years’ experience in Business Intelligence, Data Analytics, Commercial Analytics or Performance Management.
- Experience within FinTech, Banking, Telecommunications or Digital Financial Services is preferred.
- Experience working with large transactional datasets and generating business insights.
- Experience in developing dashboards, scorecards and automated reporting systems.
- Experience working in cross-functional teams in Agile or project-based environments.
- Knowledge of Mobile Money distribution networks or agent ecosystems is an advantage.
Technical Competencies
- Strong proficiency in SQL for data extraction, transformation and analysis.
- Working knowledge of Python for data analysis, automation and predictive modelling is an advantage.
- Strong skills in Power BI, Tableau or similar BI tools.
- Advanced Microsoft Excel capabilities.
- Strong analytical and problem-solving skills with ability to interpret complex data.
- Knowledge of KPI design, performance scorecards and dashboard development.
- Understanding of predictive analytics, forecasting and statistical modelling.
- Ability to translate data into actionable business insights.
- Strong communication and data storytelling skills.
Core Competencies
- Business Intelligence & Analytics
- Channel Performance Management
- Predictive Analytics
- Data Storytelling
- Commercial Awareness
- Performance Monitoring
- Analytical Thinking
- Problem Solving
- Customer Focus
- Stakeholder Management
- Collaboration
- Results Orientation
- Attention to Detail
- Continuous Improvement
- Innovation
Education Background
Minimum Requirements
- Bachelor’s Degree in Statistics, Economics, Mathematics, Data Science, Computer Science, Business Analytics, Information Systems or related quantitative field.
Preferred
- Certification in Business Intelligence, Data Analytics, or Data Visualization is an added advantage.
How To Apply
All interested candidates are requested to apply through the MTN Job portal and submit their updated curriculum vitae with copies of notified academic credentials no later than 21st October 2026. MTN Job portal: https://www.mtn.co.rw/careers/
We strongly encourage applications from women or individuals with disabilities.
Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)
At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/
