About Mobile Money Rwanda Limited

Mobile Money Rwanda Limited is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to our mission of making our customers’ lives a whole lot BRIGHTER.

We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.

Mobile Money Rwanda Limited is therefore Internally and Externally recruiting a highly competent and self-motivating individual for the position below.

Job Title: CIO

Job Level: 4L

Mission/Core Purpose of the Job

The Head of Technology is responsible for leading & driving the Technology strategy & roadmap for the company and is expected to oversee the deployment of IT assets, infrastructure & systems across the OpCo and manage their performance & usage. The role is also responsible for ensuring that local instances of all platforms are seamlessly integrated, and information security & privacy standards and protocols are duly complied with. The role leads teams across the below three sub functions:

• IT Architecture & Data Management
• IT Service Management
• Information Security

Key Performance Areas

• Cascade the Group strategy to create a functional strategy aligned with overarching business goals, under the oversight of the CEO.
• Ensure effective implementation of the functional strategy by providing direction, structure, frameworks, models, plans and roadmaps.
• Oversee regular review of the functional strategy and roadmap, under the oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Source, induct and manage talent by legislative guidelines.
• Continually develop a culture of strong collaboration and effective teamwork
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Define roles, responsibilities, individual goals and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Develop and implement a training plan to build and develop skills within the team.
• Performance manages resources per HR policy and legislation where necessary.
• Actively participate in the leadership team and develop skills of own team.
• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
• Participate and provide input in strategic meetings.
• Provide inputs & drive OpCo-wide transformation initiatives, eliciting inputs from relevant parties.
• Provide inputs to and ensure adequate risk mitigation and controls in the function.
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Drive approval process from CEO/Group on new initiatives.
• Dedicate relevant budget for internal projects, post sign-off from CEO/Group
• Drive preparation of proposal on change initiatives SLA, policies and procedures
• Escalate issues resulting in severe time, scope, productivity, and cost or resource impact to the CEO / Group team.
• Manage and provide solutions to escalations that have multiple processes/functions impact the critical path of service delivery.
• Closely monitor all projects initiated in the function.

• Review and finalize objectives, targets and budgets for the function, under the oversight of the CEO.
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required.
• Develop and manage budgets, where required.
• Sign off / make decisions regarding tactical changes and where required seek sign-off from Management.
• Monitor all products, tools & technologies operational in the OpCo to ensure compliance with architectural standards and where spotted, resolve incidents of non-compliance.
• Assist the Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure Infrastructure & assets usage, performance & maintenance as per Group standards.
• Lead the deployment, maintenance, monitoring and updates to local instances of the customer, product & delivery platforms across all products.
• Monitor management of local IT incidents and where required, resolve escalated technical / system issues.
• Lead and drive all testing and releases required to be done in the OpCo and ensure change management initiatives are undertaken for large-scale transformations.
• Oversee third-party service SLA compliance and performance, when required.

Job Requirements (Education, Experience and Competencies)

Education

• Minimum bachelor’s degree in information technology, Computer Science, Engineering, Commerce or a related field will be advantageous.
• Postgraduate qualification in MBA/master’s will be an added advantage.

Experience

• Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role.
• Experience in Fintech, banking or financial services is mandatory.
• Successful track record as a senior management professional in delivering exceptional technology products & services.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets.

How to apply

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 31^th Nov 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful, If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/