Claim Manager

Job responsibilities

• Coordinate the management of sinister files and produce activities reports within the unit;

• To transmit mails to the address of the beneficiaries to the third party and other partners of the fund in the framework of the management of sinister cases;

• Manage cases of victims attacked by the National Park animals;

• Technically analyses elements and document in the files of sinister and establish the eventual responsibility of the SGF

• Suggest resolutions to be taken on the sinister cases accepted;

• To update the sinister cases until their closure: reserve, payments done, record all elements contained in the files etc.

• Follow up the trend of sinister cases and their filing;

• Eventually participate to required investigations on the sinister cases;

• To explain and direct beneficiaries of compensation and other partners as regards sinister case and inform them about the development of their files;

• To report to the officer in charge of appeals any sinister case in connection with a non insured vehicle as he/she receives it and transmit it to him as soon as it is closed;

• Request any expertise and necessary investigation and make a follow up of their development by giving required information for the smooth carrying out of investigations;

• To update the record of expenses made on each sinister case under her management;

• Carry out any other task assigned to him by his superiors

Qualifications

• Bachelor’s Degree in Public Administration, Administrative Sciences, Management, Law with 0 Year of relevant experience

Required competencies and key technical skills

• Verbal and written communication skills

• Team work and team building skills;

• Able to work well with both internal and external stakeholders

• Effective communication skills

• Confidentiality, ethical and teamwork skills;

• Strong negotiation skills with high professional and ethical standards;

• Ability to communicate convincing arguments, justifying the granting or rejection of applications both orally and in writing;

• Communication and Collaboration Skills

• High sense of responsibility and integrity