Company: Bank of Kigali Plc
Position: Culture Specialist- Employee Experience
Supervisor: Head of Culture Transformation
Department Unit: People & Culture Department
Role Summary
As an Employee Experience & Culture Manager, the main responsibility is to create a positive and engaging workplace culture that enhances the employee experience. Develop and implement strategies and programs that improve employee engagement, satisfaction, and overall well-being. The role of an Employee Experience and Culture Manager is critical to creating a positive workplace culture, attracting and retaining top talent, and driving business success. The incumbent will play a critical role in enhancing the employee experience, which ultimately leads to a more productive, engaged, and motivated workforce.

Partner closely with the CPCO; demonstrate visible and practical support to them and have join accountability to achieve their objectives & priorities as set out in their Balanced Scorecards in the following areas:

• Engagement score of 85%
• ENPS of 20
• Drive the Living the D.R.I.V.E Values program (Walk the talk Program)
• Drive a Culture Operating System (COS) (Candor, Mutual Trust, Mutual Respect, Safety, Mutual Purpose, Accountability and Sense of Urgency)
• Leadership score on leadership deal of 75%
• Internal progression / Career progression
• Drive employee recognition program
• Employee Market Segmentation program
• Drive fun and engagement activities
• Drive employee wellness activities
• Support employee innovation management program
• Support Line manager and employee effectiveness program
• Ensure Team development plan are value adding to both the org and teams
• Drive org communication
• Drive organization coaching and mentorship program

Success Criteria

• 100% achievement of departmental Balanced Scorecard

Employee Experience & Culture Responsibilities

• Develop and implement employee experience programs and initiatives that align with the organization's values, goals, and objectives.
• Create a positive and inclusive workplace culture that fosters employee engagement, collaboration, and innovation.
• Measure and analyze employee satisfaction and engagement data to identify areas for improvement and develop action plans.
• Collaborate with HR and business leaders to ensure alignment with organizational values and objectives.
• Develop and implement strategies for employee recognition and reward to support a positive workplace culture.
• Manage employee communication and feedback mechanisms to facilitate two-way communication and build trust.
• Promote diversity, equity, and inclusion initiatives to create a more inclusive and diverse workplace culture.
• Provide coaching and mentoring to managers and employees to support professional development and growth.

The Person Experience & Expertise

• Bachelor’s degree required in Human Resources, Business Administration or a related field
• Masters or Professional postgraduate qualification an added advantage
• Change Management experience; ability to influence, lead and manage change
• Project Management skills – leading and accountable for project plans in a large change/transformation project is required
• Understanding of most People & Culture processes and best practices
• Solid knowledge of Change Management processes and best practices
• A strong professional network is an advantages
• Global/MNC experience is an asset.

Leadership Capabilities

• Strong interpersonal and communication skills
• Deep understanding of organizational culture and employee engagement.
• Collaborate effectively with different stakeholders, including senior leaders, HR teams, and employees at all levels of the organization, as well as external stakeholders.
• Facilitation Skills – ability to lead and manage group discussions, meetings, and training sessions using various facilitation techniques
• Results-driven - willingness to take initiative, “roll up one’s sleeves” move with urgency, persistence and speed, and thrive in a fast-paced environment of high demand and change.

BK Mission, Vision & Values
Our Mission: In line with BK Group Plc aspirations, Bank of Kigali’s vision is to transform lives through innovative financial solutions
Our Vision is to delight our customers through deep knowledge of our market, best engaged talent and continuous innovation.
Our Values:

• Devoted to our talent
• Redefining status quo
• Inspired by our customers
• Viewing success as the organization
• Empowered & accountable

Expression of Interest

• Bank of Kigali Plc is an equal opportunities employer and is committed to the full inclusion of all qualified candidates. Women are encouraged to apply.
• Submit your CV to recruitment@bk.rw by 01st March 2024