Endpoint and Data Center Manager

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Rwanda, Kenya, Uganda, Tanzania, DRC, and South Sudan, Equity Bank is home to more than 20 million customers – the largest customer base in Africa. Currently, Equity Bank Rwanda is seeking additional talent to serve in the role of Endpoint and Data Center Manager.

ENDPOINT AND DATA CENTER MANAGER

Job Purpose

The Endpoints and Data Center Manager is responsible for the management, maintenance, and optimization of all end-user computing devices and data center infrastructure across the organization. The role oversees PCs, printers, ATMs, note counters, and other endpoint devices, while also ensuring the reliability and efficiency of data center facilities and infrastructure. The position includes leading and supervising Endpoint Support teams and Data Center Engineers, ensuring high service availability, operational efficiency, and compliance with organizational IT standards.

Key Responsibilities and Accountabilities

Endpoint Infrastructure Management

• Manage the lifecycle of end-user devices, including:
  • Desktop computers
  • Laptops
  • Printers and multifunction devices
  • ATMs
  • Note counters and branch devices
  • Ensure standardization, deployment, configuration, and maintenance of endpoint devices.
• Oversee operating system deployment, patch management, and software installation.
• Ensure endpoints comply with security policies and IT standards.

Data Center Infrastructure Oversight

• Oversee the operations of primary and disaster recovery data centers.
• Supervise management of power infrastructure, including: o UPS systems o Generators o Power distribution
• Ensure proper operation of cooling systems, environmental monitoring, and structured cabling.
• Monitor data center capacity, availability, and operational performance.

Team Leadership and Supervision

• Lead and supervise the Endpoint Support Team and Data Center Engineers.
• Assign tasks, monitor performance, and provide technical guidance.
• Ensure teams meet service delivery targets and operational KPIs.
• Conduct team training, mentoring, and performance reviews.

IT Asset and Device Management

• Manage the inventory and lifecycle of endpoint devices and data center equipment.
• Ensure accurate asset tracking and documentation.
• Coordinate device procurement, deployment, replacement, and decommissioning.

ATM and Branch Device Management

• Oversee installation, maintenance, and monitoring of ATMs.
• Ensure the operational availability of note counters and branch technology devices.
• Coordinate with vendors for maintenance and technical support.

Incident and Problem Management

• Ensure timely resolution of endpoint and infrastructure incidents.
• Lead root cause analysis for recurring issues.
• Implement preventive measures to reduce system downtime.

Vendor and Service Management

• Manage relationships with vendors supplying endpoint equipment, ATMs, printers, and data center infrastructure.
• Ensure vendors meet contractual obligations and service level agreements (SLAs).

Compliance and Security

• Ensure endpoint and data center systems comply with IT security policies and regulatory requirements.
• Support IT audits, compliance checks, and risk assessments.

Qualification, Experience, Skills, and Attributes

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Electrical or Electronics Engineering, Telecommunications Engineering

Experience

• 5–7 years of experience in IT infrastructure or end-user computing support.
• Experience managing: o Endpoint devices (PCs, printers, laptops) o ATMs and branch devices o Data center infrastructure
• At least 2–3 years in a supervisory or management role.
• Experience in banking or financial institutions is highly preferred.

Technical Skills

• Endpoint device management
• Windows operating systems and enterprise deployment
• Printer and peripheral device management
• ATM infrastructure management
• Data center infrastructure management
• IT asset management systems
• IT service management processes (ITIL) Certifications (Preferred)
• ITIL Foundation
• Microsoft Certifications
• Data Center Certifications (CDCP)
• Project Management Certifications (PMP or PRINCE2)

Key Competencies

• Leadership and team management
• Problem-solving and troubleshooting
• Vendor and stakeholder management
• Strong organizational and documentation skills
• Ability to manage large-scale IT environments

Scope of Responsibility

The Endpoints and Data Center Manager oversees infrastructure across:

• Head Office
• Data Centers
• Disaster Recovery Site
• Campus Locations
• All Branches

Managing:

• Endpoint Support Team
• Data Center Engineers
• Branch Technology Devices

If you meet the above requirements, submit your application by 17th September 2026. Please include an updated Curriculum Vitae, copies of the relevant certificates and testimonials.

All applications should be in soft copy and through the Link Indicated below, and only shortlisted candidates will be contacted:

Link: https://equitybank.taleo.net/careersection/ext_new/jobsearch.ftl

Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values, and what they bring to the workplace.