Willows International RWANDA (WIR)

Terms of Reference for IT Specialist

Organizational Context

Willows International is an International Non-Governmental Organization (INGO) operating in Rwanda, dedicated to expanding access to comprehensive reproductive health services. This is achieved through individualized information, education, counseling, and referrals for women and their partners in underserved communities.

In Rwanda, Willows International Rwanda (WIR) collaborates with the Rwanda Biomedical Center (RBC) and the Ministry of Health (MoH) to enhance the Community Health Workers (CHW) program, focusing on improved sexual and reproductive health (SRH) outcomes. WIR supports RBC/MoH to strengthen client management systems, follow-up processes, and the effectiveness of CHWs and Family Planning/SRH service providers in Ngoma and Rusizi districts. Key systems include KoBoToolbox for data collection, Power BI for reporting, and a legacy DHIS2 server using PostgreSQL for historical survey and CHW data.

Purpose

WIR seeks for an IT Specialist to provide comprehensive IT support, manage critical systems (including KoBoToolbox, Power BI, and DHIS2), and ensure the maintenance, security, and optimization of IT infrastructure and office equipment.

The IT will report to the Country Director and work closely with the Willows Team.

Main Tasks and Responsibilities

System Administration and Maintenance:

• Set up, configure, and maintain office IT equipment, ensuring optimal performance of hardware and software.
• Install and update security patches for operating systems and applications to prevent potential threats.
• Perform regular updates to software, configurations, and backups for systems and databases, including DHIS2, and KoBoToolbox.

Data Management and Reporting:

• Design and manage data collection forms in KoBoToolbox for field-based SRH data capture
• Perform data cleaning, validation, and analysis for monthly assessments in Ngoma and Rusizi districts, generating reports using Power BI.
• Design and update interactive dashboards in Power BI to provide insights into SRH indicators, CHW performance, and contraceptive uptake.
• Support the digitalization of WISE in collaboration with MoH, ensuring seamless integration with existing systems.

Data Security and Backup:

• Ensure the safety and security of all computerized data, information, files, and documents across, DHIS2, and KoBoToolbox.
• Maintain and verify automatic daily backups for Willows Information System, stored securely on cloud-based FTP backup spaces 
• Develop and implement recovery plans to protect against data loss and ensure rapid reconstruction of databases when necessary.

Internet and Network Management:

• Ensure reliable and secure internet connectivity by collaborating with Internet Service Providers (ISPs).
• Manage and troubleshoot LAN/WAN equipment to maintain network performance and availability.

Training and Capacity Building:

• Train staff on the use of IT systems, network sharing, and electronic archiving of documents and emails.
• Train CHWs on data collection and entry using KoBoToolbox

Qualifications and Experience

• An advanced degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Minimum of 5 years’ experience in IT system administration, networking, hardware, and software maintenance. 
• Hands-on experience in designing and managing data collection forms in Kobo Toolbox for field-based data capture.
• Demonstrated experience in administering and maintaining DHIS2 systems, including configuration, data integration, and report generation.
• Demonstrated experience in database management, performance monitoring, and data security particularly PostgreSQL.
• Hands-on experience with programming and relevant software applications 
• Familiarity with cloud-based backup systems.

• Experience with INGOs, particularly in health-related programs.
• Good command of English (written and spoken); 
• Ability to work independently under challenging circumstances with minimal supervision.

Time Frame and Location

• The primary work location is the WIR office in Kicukiro-Niboye, with occasional remote work as needed.
• The IT Specialist may be required to travel to Ngoma and Rusizi districts for training or system support.

Application Process

Interested and qualified candidates should submit their applications, including a detailed resume and cover letter, to pmutijima@willowsintl.org  Cc; dmutamba@willowsintl.org by 12th September 2025 CoB.