Are you an experienced leader with a passion for the travel and tourism industry? Do you thrive in a dynamic, fast-paced environment? African Unique Safaris and Tours, a trusted and proven name in providing unforgettable travel experiences in Rwanda and beyond, is looking for a motivated and high-energy Operations Manager to join our team.

Role Responsibilities:

• Lead daily team meetings to prioritize tasks and set the agenda for the day.
• Manage and triage incoming inquiries promptly and efficiently.
• Cultivate and maintain strong, positive relationships with agents and guests.
• Review all proposals and quotes before they are approved and sent to clients.
• Organize driver guide briefings and ensure trip allowances are properly managed.
• Pay suppliers on time and ensure smooth financial operations.
• Host farewell dinners for guests, collecting valuable feedback and ensuring a memorable conclusion to their trip.
• Protect and enhance our perfect 5-star TripAdvisor rating, while increasing the number of positive reviews.
• Coach, mentor, and develop your team to achieve their best performance.
• Ensure exceptional communication throughout the business.
• Monitor vehicle usage within company guidelines.
• Manage standards of driver guides to deliver consistent excellence, safety and compliance.
• Drive success with passion, energy, and commitment to excellence in every aspect of your role.
• Experienced in using Office 365 suite of apps including TEAMS, Excel, PowerPoing, SharePoint, Outlook etc.

What We Offer:

• A modern, vibrant office environment where results and collaboration collide.
• A culture of excellence with results rewarded with future opportunities.
• Promotion opportunities for high performers as the company expands.
• An opportunity to lead and develop a small team of motivated reservations consultants.

The Ideal Candidate:

• Proven leadership experience with natural drive, energy and ownership.
• A hands-on approach, as this is a small team where everyone needs to jump in.
• Keen attention to detail and excellent organizational skills.
• Clear and precise communication ability.
• An ability to recognise and assess risk and opportunities.
• A passion for the travel and tourism industry.

This is not a role for the timid or quiet—if you’re ready to take charge and lead a growing team, we want to hear from you!

About African Unique Safaris and Tours: Celebrating nearly 10 years of delivering exceptional travel experiences, African Unique Safaris and Tours uses the latest technology to offer our agents and clients unforgettable adventures. Our team is passionate about showcasing the best that Rwanda has to offer and beyond, and we’re looking for an Operations Manager who shares that passion.

If this sounds like the perfect opportunity for you, hit the apply button now via the following email: michael@africanuniquesafaris.com and join our exciting journey! Deadline 24 December 2024