Role Title: Parts Sales Supervisor

Reporting to: Parts Manager

Department: Parts

Key Responsibilities

• Leadership of Parts Sales team and consequent planning to achieve set departmental sales targets.
• Parts sales team administration & leadership
• Adherence of the sales team to the set standard operating procedures, SOP’s (compliance to company policy)
• Develop and grow parts business & market share through aggressive network development
• Parts Marketing – Anti-counterfeit, Genuine parts
• Customer relationships Management; Customer Retention & Acquisition
• Evaluation of own & team work plans and reports
• Practice sound leadership to promote teamwork at all times
• Review and discuss weekly, activity and productivity reports; concise, accurate reporting with clear
  countermeasures to improve performance.
• Sales team management – follow up on active quotes from the sales team for faster order intake and
  consequent delivery
• Brand positioning and sales promotion through intelligent market assessment and propose worthwhile and
  effective marketing activities (campaigns, events, etc.)
• Sales team management – follow up on active quotes from the sales team for faster order intake and
  consequent delivery
• Report & discuss weekly sales and margin achievements & countermeasures to improve
• Problem resolution – technical, warranty, customer complaints, etc; professionally and timely
• Handle all customer feedback with root cause analysis and countermeasures for customer satisfaction
• Brand positioning and sales promotion through intelligent market assessment and propose worthwhile and effective marketing activities (campaigns, events, etc.)
• Customer satisfaction through ensuring timely & professional Sales processes

• Debt portfolio management – follow up on debtors for prompt settlement within set/agreed Credit terms.
• Minimize credit exposure; ensure all credit documentation is in order prior to release of goods; ensure all credit sales are well supported with all approvals as per set policies.
• Ensure that company (& legal) policies & procedures are adhered to and followed by all staff within the department at all times.
• Ensure compliance to EHS legislation by all staff within the sales team at all times
• Responsible for departmental sales targets; pperformance Vs Budget (Volume & Value) reporting; Discuss action plans to counter variances.
• Prepare monthly reports sales <model mix, GP retained, Lost Sales, Service Fill Rate>, Order Pipeline < Prospects, status line-line by line> - for management reviews & countermeasure discussions – by the 5th working day of following month
• Monthly Budget tracking to actual and countermeasures reports – by the 5th working day of following month.
• Develop and enhance quick and effective supply route to market.
• Debtors management & reporting with special emphasis on aged debts recovery; adherence to credit policies
• Management reporting – market outlook, Sales per UIO, Stock mix, Lost sales, GP, Marketing spend cost benefit; countermeasures for discussion.
• Network development – identify growth opportunity areas
• Marketing planning (Customers, Events, campaign) for strategic growth
• Brand positioning and sales promotion through intelligent market assessment and propose worthwhile and effective marketing activities (campaigns, events, etc) 
• Develop creative new business strategies for customer acquisition 
• Debtors (& Cash flow) management & reporting; credit risk management as per policies.
• Customer retention strategies through developing the existing customer base, continuous relationship building and customer satisfaction initiatives
• Keep up to date with product range developments; Product range variation reviews and discussions for proper stocking
• Team development through internal training and knowledge sharing as per set KPI, departmental hours. 
• Quarterly Competitive & Fair Price positioning; aligned with market dynamics, competition & currency rate projections.
• Staff leave schedule – ensure planning for proper management and running of the section
• Staff performance – KPI setting, measurement, assessment & countermeasures to improve. 
• Training and development needs assessment - implementation of appropriate training program for parts sales team for efficient service delivery; ensure knowledge development of all products and services offered so as to effectively deal with enquiries from customers.
• Annual target setting & sales budgeting

Minimum Education:

A Degree in business, Management, Marketing, Supply Chain Management or a related field preferred study

Basic Experience:

1. Minimum 5 years of experience in a Sales
2. Working within a multinational organization with fast paced requirements.
3. Business acumen/commercial knowledge
4. Working with advanced Business ERP’s 

Competencies:

1. Good knowledge of Spare Parts
2. Knowledge of Automotive industry
3. Excellent communication skills
4. Excellent inter-departmental relations skills
5. Computer skills (Advanced Microsoft Excel)

how to apply 

Applications should be submitted no later than October 29th, 2025. Please send your Application Document to jobsinrwanda@gmail.com .