Parts & Services Manager

WHO WE ARE

Tractafric Equipment has been an exclusive distributor of Caterpillar equipment for over 85 years, operating in 10 African countries: Burundi, Cameroon, the Republic of the Congo, Gabon, Equatorial Guinea, Morocco, the Central African Republic, the Democratic Republic of Congo, Rwanda, and Chad.

As a market leader, Tractafric Equipment provides equipment for projects across a wide range of industries, offering an extensive range of new and used equipment, as well as rental solutions. Its portfolio includes mining equipment, construction and public works machinery, forestry equipment, spare parts, industrial and marine engines, power plants, generator sets, and material-handling equipment.

YOUR ROLE

As part of its ongoing efforts to strengthen its teams, Tractafric Equipment Rwanda is recruiting a Parts & Services Manager to lead and coordinate the activities of its Spare Parts and Customer Service (SCES) departments.

Reporting directly to the Managing Director, the successful candidate will be responsible for the operational, commercial, and financial performance of both departments.

The role involves driving revenue growth, improving profit margins, controlling costs, and ensuring customer satisfaction, while maintaining effective management of human, logistical, and technical resources.

In-depth proficiency in IRIUM software, substantial experience in managing CATERPILLAR spare parts, and sound technical knowledge of CATERPILLAR equipment are essential requirements for this position.

KEY RESPONSIBILITIES

1. Strategic Management and Financial Performance

• Define and implement commercial and operational strategies for the Spare Parts and Services departments, in line with Group guidelines.
• Ensure the achievement of revenue, margin, and profitability targets.
• Prepare, monitor, and analyze budgets, dashboards, and key performance indicators (KPIs).
• Optimize operating costs and ensure rigorous management of resources and investments.
• Identify growth opportunities and implement action plans to improve the performance of both departments.
• Provide regular reports to General Management on departmental performance and results.

2. Spare Parts Management – Parts

• Oversee commercial, marketing, logistics, and administrative activities related to spare parts.
• Increase sales, improve margins, and expand the customer portfolio, particularly among key accounts.
• Supervise sales prospecting, customer visits, customer retention initiatives, and marketing activities.
• Ensure optimal management of inventory, procurement, orders, and delivery lead times.
• Maintain spare parts availability, control acquisition costs, and optimize inventory turnover.
• Coordinate activities between the sales teams, warehouse, and administrative functions.
• Develop sales of genuine CATERPILLAR parts and ensure the accurate identification of parts compatible with customers’ equipment.

3. After-Sales Service Management – Services

• Contribute to the development of technical training activities and the continuous improvement of the skills of both employees and customers.
• Optimize the use of technical and human resources, intervention times, and service delivery costs.
• Implement a quality service policy aimed at improving customer satisfaction and retention.
• Define and monitor performance indicators for each activity and profit centre.
• Develop sales of services, maintenance contracts, and technical service offerings.
• Manage technical teams and ensure the achievement of productivity, revenue, and profitability targets.
• Oversee and coordinate after-sales service, equipment maintenance, and repair activities.

4. Team Management and Coordination

• Lead, motivate, and develop commercial, logistics, administrative, and technical teams.
• Set clear objectives, assess performance, and identify training needs.
• Organize the activities of the Spare Parts and Services departments efficiently and strengthen collaboration between them.
• Ensure compliance with internal procedures and Group guidelines.
• Promote a culture of performance, operational excellence, safety, and customer focus.

5. IRIUM Software Proficiency and CATERPILLAR Expertise

• Demonstrate independent and in-depth use of IRIUM software to manage Spare Parts and Services operations.
• Master the relevant IRIUM functionalities related to inventory, purchasing, sales, procurement, repair orders, invoicing, and performance monitoring.
• Use system data to monitor operations, track margins, and support decision-making.
• Possess strong knowledge of CATERPILLAR spare parts references, applications, availability, and procurement processes.
• Demonstrate solid technical knowledge of CATERPILLAR equipment, including major components and mechanical, hydraulic, electrical, and electronic systems.
• Understand customers’ technical requirements, facilitate the identification of appropriate spare parts, and collaborate effectively with maintenance teams.
• Ensure data accuracy and compliance with management procedures within IRIUM.

KEY PERFORMANCE INDICATORS (KPIs)

Performance will be assessed based on the following criteria:

• Effective control of operating costs.
• Operating results by profit center and compliance with approved budgets.
• Inventory optimization and spare parts availability.
• Growth of the customer portfolio and customer retention.
• Team productivity and quality of services delivered.

POSITION DETAILS

• Location: Kigali, Rwanda
• Contract type: Permanent, full-time employment (CDI)
• Application deadline: 11 November 2026

HOW TO APPLY

Interested candidates are invited to submit their CV and cover letter to:

Email: jobrwanda@tractafric.com 

Please ensure that your application is submitted before the deadline of 11 November 2026.