Product Designer

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer products, IremboGov and IremboPay, have enabled Rwandan citizens and foreigners to access and pay for over 150 public services online through our one-stop-shop e-governance and payment platforms. To date, we have facilitated over 30 million transactions through our platforms and have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com.

Our flagship platforms, IremboGov and IremboPay, have transformed how government services are accessed and paid for, proving our ability to simplify complex processes and enhance public engagement.

We are now bringing the same innovation to healthcare to ensure every Rwandan has access to efficient, high-quality digital health services. Building on the legacy of Babyl Rwanda, which introduced telemedicine in 2016 and delivered over 3.5 million consultations in seven years through USSD and voice calls, and was integrated with health facilities for diagnostics, prescriptions, and referrals.

Our first step is the launch of a national-scale telemedicine platform, designed to expand access and convenience, enabling services that can only be better delivered via telemedicine, such as remote consultations, chronic disease management, and preventive care follow-ups. It also sets a new paradigm for healthcare delivery by leveraging advanced technologies, including AI, to improve diagnosis, personalize care, and optimize health system efficiency.

Location: Kigali, Rwanda (On-site)

Duration: 24 Months (Fixed Term)

Terms of Reference: Product Designer

The Opportunity 

We are seeking an experienced Product Designer to craft intuitive, inclusive, and trust-centered experiences for millions of Rwandans. You will design for a multi-channel environment, ensuring a consistent experience across USSD, Mobile Apps, and Web interfaces for both patients and providers.

Key Responsibilities: 

• Multi-Channel UX
  • Design user flows and interfaces for diverse access points, including Smartphone Apps and low-fidelity USSD/Voice interactions for feature phones.
  • Develop unified design patterns that maintain consistency across channels while respecting channel constraints.
• Provider Experience
  • Create intuitive, low-cognitive-load interfaces for clinicians to manage consultations, notes, and prescriptions.
  • Incorporate best practices for visual accessibility, linguistic simplicity, and cognitive ease, including potential voice-enabled support.
• Accessibility: Ensure all patient-facing designs are accessible to users with low digital literacy and visual impairments, potentially leveraging voice interaction models.
• Prototyping & Testing: Conduct user research and usability testing with real patients and healthcare workers to validate designs before implementation.
• AI/ML Integration UX: Design the user experience for integrated AI features, such as medical triage chatbots, diagnostic support tools for providers, and intelligent scheduling systems, focusing on transparency and trust
• End-to-End Design Leadership: Partner with cross-functional stakeholders to translate business strategy into intuitive information architectures and interaction designs, championing user-centered principles while building consensus through clear communication of design rationale.

Qualifications: 

Required Skills & Experience:

• 4+ years of UI/UX design experience.
• Strong portfolio showcasing complex system design and mobile applications.
• Experience designing for "Next Billion Users" constraints (USSD, low bandwidth).
• Strategic User-Centered Design: Expert ability to apply user-centric methodologies to solve complex design challenges, supported by strong analytical problem-solving and the communication skills necessary to articulate design decisions to both technical and non-technical stakeholders persuasively.
• Expert-level Figma Proficiency: Demonstrated mastery of building scalable design systems using advanced Auto Layout, multi-mode variables, tokens, and complex component properties to ensure seamless developer handoff and cross-platform consistency.

Preferred Skills

• Experience in Healthcare UX.
• Familiarity with voice user interface (VUI) design.

Why Join This Project?

This role provides a unique opportunity to build trust-centered health interfaces, define best practices in clinical UX, and design solutions that directly improve health outcomes for millions. You will solve unique design challenges to make healthcare intuitive and accessible for millions of users, regardless of their device or literacy level.

Please note that the salary for this position is commensurate with experience and qualifications and will be discussed during the interview process. 

Application Deadline

• March 16, 2026

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life.

Our head office is based in Kigali, Rwanda.