Receptionist

Job responsibilities

• Greet patients and visitors warmly and professionally.

• Direct patients to appropriate waiting areas or healthcare providers.

• Answer phone calls, schedule appointments, and handle inquiries regarding services, treatments, and office procedures

• Collect and verify patient information, including insurance details, demographic data, and medical history

• Schedule, confirm, and reschedule patient appointments, ensuring efficient use of healthcare providers' time.

• Manage appointment cancellations and waitlists.

• Remind patients about upcoming appointments, ensuring timely attendance.

• Manage and update patient records using electronic health records (EHR) or other relevant systems.

• Handle patient check-ins, data entry, and filing of important documents.

• Assist with clerical duties, including preparing medical charts, patient forms, and patient education materials.

• Verify insurance information and process co-pays.

• Assist patients with basic billing questions and direct them to appropriate staff for detailed inquiries

• Ensure patient confidentiality in accordance with HIPAA or local privacy laws.

• Maintain a clean and organized reception area, ensuring that all patient data is secure and confidential

• Handle and respond to urgent situations with professionalism and calm, including directing emergency cases to the appropriate personnel.

• Coordinate with healthcare providers in emergency or urgent care scenarios

• Maintain office supplies and order items as needed.

• Provide basic information about the facility’s services and assist in patient education

Qualifications

• A2 certificate in accounting

  2 Years of relevant experience

• Advanced Diploma in Business Administration specialized in Accounting

  2 Years of relevant experience

• Advanced Diploma (A1) in Management

  2 Years of relevant experience

• Advanced Diploma (A1) in Accounting

  2 Years of relevant experience

• Advanced Diploma (A1) in Finance

  2 Years of relevant experience

• Diploma (A2) in Commerce and Economics

  2 Years of relevant experience

• Diploma (A2) Commerce and accounting

  2 Years of relevant experience

Required competencies and key technical skills

• Resource management skills

• Problem solving skills

• Time management skills

• Risk management skills

• Proficiency in financial management systems

• Knowledge of Accounting principles and practices and financial data reporting

• Risk Resource management skills

• Problem solving techniques