Receptionist – The Nest Kigali

About The Nest Kigali
The Nest Kigali is a boutique hotel and restaurant in the leafy neighborhood of Kimihurura — a space for adventurous minds who value comfort, creativity, and connection. Our guests come from around the world, and our mission is to make every stay feel personal, inspiring, and effortlessly warm. The Receptionist plays a key role in shaping that first impression — welcoming guests, anticipating their needs, and ensuring their stay is seamless from check-in to check-out.

Job Overview

As the face of The Nest, the Receptionist is responsible for creating a welcoming and delightful guest experience. From handling check-ins and payments to coordinating with housekeeping and providing local recommendations, this role ensures every guest enjoys a stay they’ll love — leading to glowing reviews and repeat visits.

Key Responsibilities

Guest Experience & Service

• Provide a warm and professional welcome to every guest.
• Handle check-ins, check-outs, payments, and invoices efficiently.
• Anticipate guest needs and offer thoughtful assistance throughout their stay.
• Respond promptly to inquiries via phone, email, and in person.
• Offer tours of the property and guidance on local attractions.
• Manage guest feedback, complaints, or requests with care and professionalism.
• Proactively suggest improvements to enhance the guest experience.

Operations & Coordination

• Maintain accurate reservation records and room allocations.
• Communicate effectively with housekeeping and kitchen teams to meet guest needs.
• Manage cash handling, receipts, and end-of-shift reconciliations.
• Keep the reception area tidy and welcoming at all times.
• Support the Front Desk Supervisor in administrative tasks as needed.

Key Skills & Attributes

• Customer Focused: Genuinely enjoys helping people and creating memorable experiences.
• Professionalism: Maintains composure and courtesy at all times.
• Communication: Clear, friendly, and confident with guests and colleagues.
• Quick Learner: Eager to grow, adapt, and develop within The Nest.
• Multitasking: Capable of managing several responsibilities efficiently.
• Attention to Detail: Ensures accuracy in billing, reservations, and service follow-up.

To apply please email your CV and Cover Letter to recruitment@thenestkigali.com

Deadline: Monday, 01/12/2025 23:59