Job responsibilities

Ensuring timely guidance of NIDA visitors:

• Guide visitors efficiently to their intended destinations;

• Deliver exceptional customer service and support;

• Manage visitor access through secure badge issuance while maintaining vigilant observation of premises security.

Providing comprehensive orientation and guidance to all visitors/customers

• Maintain clear and professional communication with all visitors/customers;

• Address visitor and customer enquiries promptly and accurately;

• Document and track customer feedback through systematic record-keeping;

• Ensure feedback collection points are properly maintained across all NIDA locations;

• Process all customer feedback and enquiries through appropriate supervisory channels for analysis and response;

• Efficiently manage incoming NIDA courrier and route to relevant departments

Ensure that NIDA‘s lobby remains organized at all times

• Follow up with relevant units to ensure all necessary information and support are provided to keep the reception areas updated.

Qualifications

• Advanced Diploma in Office Management

  0 Year of relevant experience

• Bachelor's Degree in Communication

  0 Year of relevant experience

• Bachelor's Degree in Office Management

  0 Year of relevant experience

• Advanced Diploma in Communication

  0 Year of relevant experience

• Advanced Diploma in Public Relations

  0 Year of relevant experience

• Advanced Diploma in Marketing

  0 Year of relevant experience

• Advanced Diploma in Customer Relations

  0 Year of relevant experience

• Advanced Diploma in Linguistics and Literature

  0 Year of relevant experience

• Bachelor's Degree in Customer Relations

  0 Year of relevant experience

• Bachelor’s degree in Marketing

  0 Year of relevant experience

• Bachelor’s degree in Public Relations

  0 Year of relevant experience

• Bachelor's degree in Linguistics and Literature

  0 Year of relevant experience

• Bachelor's Degree in Translation and Interpretation Studies

  0 Year of relevant experience

• Bachelor's Degree in Hospitality Management

  0 Year of relevant experience

• Advanced Diploma( A1) in Translation or Interpretation

  0 Year of relevant experience

• Advanced Diploma in Hospitality Management

  0 Year of relevant experience

Required competencies and key technical skills

• Resource management skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Knowledge of customer service practices

• Fluent in Kinyarwanda, English and/or French. Knowledge of all is an advantage

• Analytical skills;