Recovery Team Leader

‘’Make a difference to thousands in the land of a thousand hills’’

VisionFund Rwanda (VFR) is Rwanda’s largest microfinance Institution. VFR is committed to the development of Rwanda through providing affordable financial services (savings and loans) to the less privileged throughout its 4 zones in Rwanda.

VFR is the institution where you can develop your expertise working with the best people worldwide in a dynamic, team focused high performance environment. If you are looking for interesting but challenging work where you can make a difference in the world, then VFR has the will to make it so.

VisionFund Rwanda (VFR) has zero tolerance to abuse and sexual exploitation of children and adults beneficiaries. We expect all our employees/affiliates to commit to protecting children and adult beneficiaries from harm and abide by our Safeguarding Policy.

Recovery Team Leader

Directly reporting to: Head of Operations.

Major Responsibilities:

• To ensure proper supervision and management of the institution’s loan recovery activities in such a way that loss is minimized, controlled or avoided and thus enhancing sustainability and growth of the company.
• Ensure that loan loss provision is kept under control for all branches
• Coordinate and Monitor activities of external debt collectors in liaison with branch Leaders
• Coordinate and supervise the activities of the debt collector-logistics Recovery officers.
• Advise the Head of Operations on suitable strategies of bad debt collection
• Prepare confidential reports on identified irregularities discovered leading to bad debts.
• Coordinate and supervise loan legal activities for all Branches in liaison with company’s lawyer, and Bailiffs.

Key responsibilities and weighting (adds to 100%) and Key tasks & outputs

Systems reviews, analysis and actions taken on bad debts.

• Perform daily review of the institution’s arrears position and advise on the progress of recovery of all loans above 90days and over in arrears as well as write off portfolio
• Identify and advise the Company on all delinquent accounts that require legal proceedings on a regular basis
• Initiate and monitor the transfer of non-performing loan portfolio to the recovery officers in liaison with the Branch Leaders
• Prepare the authorization documents with appropriate documentation to Management Operations Committee for approval or decision on realization of the bad debts
• Monthly visit to Branches focusing on high risky Branches

Indicators

• Daily recovery follow up, focused to high risk Branch and advise management on recovery action.

Monitoring and supervising activities of recovery officers

• Monitor and Coordinate the activities of the recovery officers and ensure that the Institution’s recovery officer give proper attention to the recovery of bad debts.
• Coordinate the allocation of bad loans to company lawyer for legal processes and ensure that proper approval is obtained at the time of allocation.

Indicators

• Tracks amounts recovered on write off loans viz-a-viz target per each Recovery officer on monthly basis.

Adherence to policies and procedure

• Ensure that proper procedures are followed in liquidation of customer collaterals and guide the branch and the recovery staff on the recovery process
• Represent the institution in public auctions for sale of repossessed securities (collateral) official email should be communicated to all legal recovery people (Bailiffs).
• Issue repossession orders and co-ordinate the repossession of financed assets or those held as security in a timely manner and decisions on sale price to be accepted by the Institution is made without delay. (always respect the auctioning processes as per law in place).
• Monitor the provisions made on bad debts and ensure that the institution is compliant with the BNR regulations and advise the Management on loans requiring subjective provisioning
• Periodical review of the recovery procedures policies and advise Management on the new development in the recovery process.
• Ensure that write off ratio is kept below 3% of the active portfolio as per BNR policy.

Indicators

• Updated Collateral visited especially for delinquency loans and status report will shared and advice on legal processes.
• Daily expected repayment will focus on to control write off loans to acceptable level.

Maintain a good rapport between Debt collectors and delinquent customers

• Carry out periodical visits to delinquent customer’s securities and give advice on the condition of the security
• Negotiate with Debtors and ensure that the Debtors repay the bad debts at a lowest cost to the Company and as well follow recommended procedures for bad debt recovery

Indicators

• Limited conflicts between customers and Branch both LO or Recovery team.

Training and Capacity building of staff

• Train and guide staff on the best practices in the recovery of delinquent and write off loans.

Indicators

•  Regular staff coaching and training to incoming staff.

Qualification and Experience

• Bachelor’s degreein economics, accounting, Finance, business administration or other related field/ professional banking/accounting certificate is a plus,
• Proven experience in recovery or similar role for 3 years or more.

Knowledge and skills required

• Financial analysis skills.
• Understanding of litigation procedures.
• Portfolio management skills.
• Excellent analytical and problem solving skills.

Personal Attributes/Behavioral Competencies

• Ability to work under pressure.
• Good communication and interpersonal skills
• Team work oriented and willingness to guide and train others
• Strong emotional intelligence
• Demonstrated a high level of integrity
• Customer oriented
• Ability to transfer knowledge and provide guidance to others.
• Ability to work long hours without supervision.

How to apply

Should you wish to apply for this position, please go to the following link Careers 

If the aforementioned position speaks to you, send your updated application via the above mentioned Link by or before 7^th March 2025.

In case you face any challenges in applying, please let us know on: recruitment@vfcrwanda.rw (no applications will be accepted through this email).

Only shortlisted candidates will be contacted.

Odette NIRERE

P&C and Administration Manager