Relationship senior Officer - Channels

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Rwanda, Kenya, Uganda, Tanzania, DRC and South Sudan, Equity Bank is home to more than 20 million customers – the largest customer base in Africa. Currently Equity Bank Rwanda is seeking additional talent to serve in the following role:

RELATIONSHIP SENIOR OFFICER -CHANNELS

The Relationship Officer - Channels is responsible to ensure optimum customer acquisition, retention, and income generation from sales of all payment channels of the Bank, and competitively work with the branch team to bring value, support the advancement of the Bank’ Digital payment strategy and drive the digitization journey of existing and new customers to ensure a high uptake on the Bank’s digital solutions

Key Responsibilities and Accountabilities

• Sell the Bank Digital products and on-board existing and new customers on Bank digital platforms.
• Deliver the set targets as per the key performance indicators (KPIs) for the channels in the respective Branch.
• Agent Recruitment, document collection & process approval at the branch level
• Ensure agent Activation and monitoring of Agents performance in the branch.
• Ensure activity rate of the Agents, Merchants POS and PWE Tills are at 90%.
• Driving IMT business growth at the branch

• Driving Intercountry business growth at the branch
• Driving the Merchant POS business growth at the branch
• Driving the Merchant PWE business growth at the branch
• Drive adoption of new digital products at the branch
• Formulate & execute innovative digital offerings, aligning with business goals & customer experience.
• Manage product roadmaps & business cases for digital channel growth.
• Driving IMT business growth at the branch
• Monitor and manage the cards stock.
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
• Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
• Conduct market analysis & propose technology enhancements.
• Collaborate with head office team to achieve the payment business strategy.
• Monitor channels performance, & product impact
• Assess market competition within the payments & financial services industry.

Qualification, Experience, Skills, and Attributes

• Business related degree from a recognized institution
• At least 2 years’ experience within Bank
• Strong understanding of Digital Channels Business & Operations
• Experience in Relationship management
• A passion for technological innovation and awareness of global trends in digital media technology.
• Analytical skills to interpret and evaluate financial statements.

• Driving License – Category A (motorcycle) is an added advantage.
• Good understanding of the banking industry
• Sales Skills and Customer Service Skills
• Strong presentation, negotiation, and communication skills.
• Excellent interpersonal skills and Results driven attitude
• Knowledge of the Banking Industry Rules & Regulations
• If you meet the above requirements, kindly submit your application by 19th March 2026.

Please include Updated Curriculum Vitae, copies of the relevant certificates and testimonials through the Link Indicated below: https://equitybank.taleo.net/careersection/int_new/jobsearch.ftl?ftlcompclass=LoginComponent&lang=e n

Equity Bank is an equal opportunity employer. We value the diversity of individuals, Ideas, perspectives, Insights and values and what they bring to the workplace.