Background Information

Career Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan.

Our client, a global travel retail operator, is actively seeking a dedicated and knowledgeable professional to join their exceptional team in Kigali, Rwanda.

THE JOB

As the Retail Store Supervisor, you will be leading the team, mentoring and guiding them to achieve the sales targets and customer satisfaction level.

MAIN TASKS AND RESPONSIBILITIES.

• Act as a bridge between sales staff and Retail Manager.
• Ensure achievement of budgeted revenue and profit margins month on month and improve business performance with innovative ideas.
• Monitor shop operations as per Standard Operating Procedure on a daily basis and act immediately on deviation, if any.
• Monitor physical and system stock regularly, check for deviations if any and initiate corrective action.
• Prepare daily performance report.
• Ensure that all customer complaints are attended and concluded.
• Ensure shop cleanliness & visual merchandising is done as per SOP and act immediately for deviation, if any.
• Support and develop sales team by sharing knowledge and ensure team performance improvement.
• Interact effectively with the team sales target communication, customer feedback and overall shop management.

QUALIFICATIONS

The job holder should have the following qualifications.

1. Must have a bachelor’s degree in business, sales and marketing or related field
2. At least 3-6 years of experience in the retail industry

THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies.

• Strong understanding of food pairing, flavor profiles, and culinary techniques.
• Strong hands-on fashion retail operations, merchandising and marketing skills 
• Strong Customer Service orientation
• Must have the ability to do multi-task, prioritize work and meet tight schedules 
• Excellent interpersonal, communication & presentation skills.
• Must be good at Stock management

WHAT WE ARE OFFERING THE RIGHT PERSON

We are offering the successful candidate a monthly gross salary of RWF 500,000

HOW TO APPLY

Visit www.careeroptionsafricagroup.com and www.hreastafrica.com for more details on this position.

Send CV only to recruitment_rw@careeroptionsafricagroup.com by 26^th July 2025 subject heading, as RETAIL STORE SUPERVISOR- RWANDA. However, applications will be reviewed as they are received, and qualified candidates called for an interview as soon as their CVs are received. Kindly indicate current, last or expected salary in the CV.

Candidates who do not hear from us by this date should consider their applications unsuccessful.