Job Title            :    Senior IT Officer
Division/ Department    :     Finance and Administration
Section/ Unit     :    Administration
Location            :     Kigali
Reports to         :     Chief Finance and Administration Officer
Direct Reports  :     IT Officer
Job Grade         :     Level five

Purpose of the job

The Senior IT Officer position is responsible for database administration as well as providing network support for all Agaciro Development Fund applications and systems.

Main responsibilities

• Undertake database maintenance and administration as well as ensure it is in good condition at all times.
• Ensure all ICT applications are operational and functioning effectively.
• Undertake network management and server support management.
• Maintain and update the organization’s core ICT infrastructure to ensure availability of ICT systems and administer access for staff.
• Support users in the back office by training them on how to use and interact with the system.
• Undertake helpdesk administration and coordination by providing ICT technical and infrastructure support including maintenance of service desk calls.
• Maintain system administration standards and enforce policy compliance through participating in the process of monitoring, implementing and reviewing policies and procedures in relation to information systems.
• Develop user reports as required by the management.

Required qualifications, knowledge and experience

Academic and Professional Qualifications 

• A Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering or its equivalent.
• Cisco Networking Certification
• Microsoft Certification

Experience 

• At least five (5) years’ experience in similar role and industry

Competencies

• Technical Competencies 
• Working knowledge of network administration
• In-depth knowledge of cyber security management
• Experience in database administration
• Troubleshooting of hardware and software
• Demonstrated capability in Office365 administration
• Working knowledge of system backup and recovery
• Good understanding of server installation and maintenance
• Hands on expertise in antivirus management

Behavioural Competencies 

• Strong analytical and problem-solving skills
• Results driven and action oriented
• Collaborative team player with demonstrated ability to manage a team through delegation
• Agile mindset with demonstrated ability to manage tasks with competing deadlines
• High level of dependability, accountability and ability to work independently
• Ability to empower colleagues
• Strong attention to detail
• Demonstrated client focus

Key contacts

Internal 

• All departments

External 

• ICT system vendors
• ICT hardware suppliers

Application Process Interested candidates should submit their resume by Friday, 4th April 2025.

Sourcing Servtec is an equal opportunity employer. Only shortlisted applicants will be contacted, and any solicitation will result in disqualification