Position: Service and Parts Manager 

Place of work: Kigali – Rwanda; Gahanga Industrial Park 

Company Description: RWANDAMOTOR is a leading automotive service center committed to providing exceptional customer service and high-quality repairs. We pride ourselves on our knowledgeable staff, state-of-the-art facilities, and dedication to exceeding customer expectations. 

Job Overview: We are seeking a dynamic and experienced Service and Parts Manager to lead our service department. The Service and Parts Manager will be responsible for overseeing all aspects of the service operation, including staff management, customer satisfaction, EOM management and profitability. The ideal candidate will have strong leadership skills, extensive automotive service and parts experience, and a passion for delivering excellence.

Responsibilities: 

• Lead and manage the service and parts departments to achieve inventory operational excellence and exceed performance targets
• Training staff and monitoring their performance and progress
• Establish and maintain high standards of customer service and satisfaction
• Monitor and analyze key performance metrics, such as service revenue, profitability, warranty and call back campaign, and customer retention
• Develop and implement strategies to drive service and parts department growth and profitability

• Develop necessary policies, processes and KPIs to maintain operational excellence
• Identify new market opportunities for parts and services business and develop parts sales business
• Analyze Purchase Order confirmation received from vendors
• Ensure efficient workflow and timely completion of repairs and maintenance services
• Ensure efficient collaboration with the OEM in terms of reporting, claim management, call back campaigns, parts purchasing
• Planning the inventory stock management
• Managing the daily supply chain of goods to meet the demands
• Avoiding overstock, involving in selling of unsold parts
• Managing Warehouse related activities like material receipts, shelving, manpower management
• Liquidation of slow-moving and obsolete stock
• Foster a positive and collaborative work environment, promoting teamwork and accountability
• Handle escalated customer inquiries and complaints with professionalism and empathy
• Stay updated on industry trends and advancements, and implement best practices to improve service operations
• Ensure compliance with safety regulations and company policies
• Reporting to the Technical Director.
• Position can progress to Technical Director in the next 5 years

Qualifications: 

• Bachelor's degree, Automotive Technology, or related field preferred
• Minimum of 10 years of experience in automotive service management
• Proven track record of leadership and success in a fast-paced service environment
• Ability to work independently
• Implemented growth strategies

• Strong understanding of automotive systems, repairs, and maintenance procedures
• Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
• Demonstrated ability to drive sales and profitability while maintaining high levels of customer satisfaction
• Proficiency with computer software and automotive service management systems
• Master in Excel and ERP
• Master the INCOTERMS
• Knowledge of regulatory requirements and safety standards in the automotive industry
• Good organizational and time management skills
• English a must, French and other local languages a plus

Benefits: 

• Competitive salary commensurate with East African market rates and experience
• Ongoing training and professional development opportunities
• Positive and supportive work environment

Send your Cv to:secradg@rwandamotor.com  Not later than 20^th December 2024.

Only shortlisted candidates will be notified.