Specialist, Process and Internal Controls (MMRL)

Department: Fintech

Level: MMRL

Location: Kigali, Rwanda

Posted: Apr 02, 2026

Deadline: Apr 12, 2026

Status: Open

About MTN

Mobile Money Rwanda Limited is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to our mission of making our customers’ lives a whole lot BRIGHTER.

We are an equal employer with a strong culture that looks forward to and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.

Mobile Money Rwanda Limited is therefore Internally and Externally recruiting a highly competent and self-motivated individual for the position below. 

Mission/Core purpose of the Job

Specialist, Process and Internal Controls is responsible for leading Internal Controls within MMRL within an evolving risk landscape. The role is responsible for monitoring, managing and maintaining the Governance, Risk, Compliance and other related policies and procedures, supporting risk assessments and the Identification of key controls, overseeing Controls Monitoring and facilitating an internal control awareness culture within MMRL.

The incumbent is also responsible for contributing to MMRL’s overall strategic goals through the management of continuous improvement of processes and practices to ensure a mature and capable internal controls environment to minimise and avoid business exposure.

Key Performance Areas

• Provide inputs to the creation of the Internal Control strategy in line with the overarching business goals.
• Ensure effective implementation of the Internal Control strategy by means of providing direction, structure, frameworks, models, plans and roadmaps.
• Cascade and communicate the overall Internal Control Strategy and Business Plan.
• Translate the Internal Control strategy into operational initiatives and plans and drive execution.
• Define detailed Internal Control plans for various Fintech products and services
• Lead the development of internal controls adequate to MMRL’s evolving risk landscape
• Maintain the policy and procedures universe that will be used as the base for the development, enhancement, monitoring, and oversight of policies and procedures
• Evaluate the effectiveness of existing policies and procedures, and work with business units to initiate enhancements as identified.
• Analyse Regulatory trends and changes and their impact on finance related company policies and procedures and ensure that the business is informed accordingly in order to proactively update internal policies and procedures for changes.

• Stay abreast of all relevant compliance and regulatory requirements within the Financial Services Industry.
• Act as a subject matter expert for issues related to finance related policies and procedures
• Drive continuous improvement on standardization of processes across MMRL departments along with business units leading to an improved internal control environment.
• Facilitate audits of policy, compliance, and procedure to standards, including liaison with internal and external auditors.
• Act as a link between third-line assurance functions, such as internal audit and relevant first-line functions.
• Ensure advisory support to product, business teams, and all MMRL’s  teams where applicable
• Develop and manage control review and adequacy frameworks and metrics
• Develop and oversee the implementation of control risk rating frameworks and methodologies.
• Ensure adoption and implementation of all Internal Control frameworks, methodologies, and processes by MMRL functions.
• Ensure key internal controls are defined, implemented, documented, assessed, and monitored in conjunction with the identification of material risks.
• Ensure an appropriate level of communication is maintained on Internal Control matters to support the framework and ensure appropriate ownership and accountability from management and all function members.
• Provide management with the relevant Internal Control methodology support.
• Oversee the documentation of Internal Control Policies, Processes and Procedures.
• Define an effective Internal Control strategy to prevent, detect, investigate, and report on all control deviations
• Manage the impact of potential changes driven by the regulators, industry, marketplace, and/or legal environment and devise a strategy to influence them in the best interest of MMRL.
• Fully assist and cooperate in audit programs to determine Internal Control-related organisational vulnerabilities
• Deliver adequate and timely reporting on the Internal Control framework and control deficiencies in line with requirements to ensure appropriate escalation and adequate action plans
• Oversee the development of adequate training material on the internal control objectives, approach, and methodology and the overall embedding of an internal control awareness culture within the business
• Ensure the prioritisation of internal controls enhancements/demands by business support teams and their timely delivery by technology partners where applicable
• Facilitate benchmarking of MMRL Operations and Systems against industry standards as a tool to drive the maturity of MMRL control environment.
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes/functions' impact on the critical path of service delivery.
• Report periodically to management on progress made in accordance with the delivery of the Internal Control roadmap from both project, implementation, and performance perspectives.
• Report on an ad-hoc basis on specific management requirements as and when necessary.
• Identify staff training and development needs and implement necessary actions
• Monitor performance and alignment with Risk & Compliance strategy
• Prepare a proposal on change initiatives, policies, and procedures and drive adequate risk mitigation and controls and elicit inputs from relevant parties.

Experience

• Three or more years of relevant work experience in Fintech, Financial Services, Insurance, Banking, Risk Consulting, Governance, Risk & Controls management.
• Experience with IFRS, Corporate Governance (King 4) and the COSO 2013 Internal Control Framework.
• Knowledge of e-commerce and electronic payment business is advantageous.
• Understanding various international risk management and business continuity standards.

Education Background

• Bachelor’s degree in business administration, Financial Management, Internal Auditing, Accounting, or related field.
• Professional Certifications in Compliance Management, Risk Management, etc.: (Certified Risk and Compliance Management professional, ISO 31000 Risk Manager, (CA), (CFA), (FRM) is preferable.

How To Apply

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 10^th April 2026. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants' privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/