NYUNGWE NATIONAL PARK VACANCY ANNOUNCEMENT

Nyungwe Management Company Ltd (NMC Ltd) was created by the management agreement between the Government of Rwanda (through RDB) and African Parks Network, to manage Nyungwe National Park for 20 years starting from October 2020. NMC Ltd is seeking to recruit suitable candidates to fill different positions for Munazi Lodge in Nyungwe National Park (see the list below). The candidates must be Rwandan, technically skilled with good problem-solving ability, enthusiastic, motivated, reliable, and able to execute tasks independently.

JOB TITLE: Waiters / Waitress (5)

RERORTING TO: Assistant Lodge Manager

SCOPE OF THE JOB

Reporting directly to the Lodge Manger, the main responsibilities of waiters and waitresses are centered around providing excellent customer service, ensuring that guests have an enjoyable dining experience, and maintaining the smooth operation of the restaurant or food service area.

Duties and Key responsibilities (not exhaustive)

• Greeting and Seating Guests, welcoming guests and escorting guests to their tables and providing menus.
• Taking orders while interacting with them you should be able to answer any questions about the food and drinks and giving them suggestions based on the menu, including special recommendations or promotions. Be mindful to ask any potential food allergies to clients, and propose menus and ingredients accordingly

• Serving Food and Beverages present them in an appealing manner and checking on customers regularly to ensure they are satisfied with their meals and service.
• Ensuring Customer Satisfaction and giving them attentive and friendly service to make guests feel comfortable and valued and addressing and resolving customer complaints or concerns quickly and professionally.
• Handling payment by presenting the bill to the customer when they have finished dining.
• Maintaining cleanliness working area and free of clutter during service and ensuring the dining area is clean and well-maintained, including the floor and dining equipment.
• Coordinating with other staff effectively with kitchen staff to ensure that orders are processed and delivered correctly.
• Upselling and promoting menu items by recommending or upselling additional items such as desserts, appetizers, or drinks to enhance the dining experience.
• Knowledge of menu you should have a deep knowledge of the menu, including ingredients, preparation methods, and food pairings.
• Adhering to health and safety standards following all sanitation guidelines to ensure food safety and cleanliness in the dining area should maintaining personal hygiene standards, such as wearing clean uniforms and practicing proper handwashing.

KNOWLEDGE AND SKILLS

Minimum Education and Qualification 

Required

• Advanced Diploma A1 or Graduate's Degree in Hotel and restaurant management/ food and beverage service,
• Professional certificates in food and beverage service with at least high school diploma
• Minimum of two years’ experience in food and beverage service.
• Demonstrated leadership and problem-solving skills.
• Has an eye on continuous improvement.
• Skills in coffee making
• Competent in English or French (both would be an advantage)
• Rwandan Nationality
• Certificate of Good Conduct

NB Applications that are not meeting the above criteria will not be considered.

Interested candidates should forward their application letter together with all relevant documents to the email address provided below no later than 24^th March 2025. The required documents should be submitted in scanned soft copies in pdf format (preferably as one document) on nmc.recruit@africanparks.org . Successful candidate will begin with an immediate effect.

Applications must include the following documents:

• Application cover letter addressed to the Park Manager
• Stating where you heard about the position and why you should be considered
• Curriculum vitae including your personal details, education level and any experience
• Name, address and telephone numbers of three (3) references
• All the documents should be in one pdf document and named after your name and position, for example: Name, Nyungwe Front Officer, 2025.

Please note that only candidates with the needed qualifications and relevant experience will be shortlisted, if you don't hear from us within one week after submission deadline, know that you have not been shortlisted.

Done at Nyungwe National Park on 14^th March 2025

NIYIGABA Protais

Park Manager/CEO

Nyungwe Management Company