Apprentice, End User Support

Reference No: JOB00061

Organisation: MTN Rwanda

Department: IT

Level: 1L

Deadline: Nov 17, 2026

Status: Open

About MTN

At MTN RwandaCell, we are not just an organization; we are purpose-led and value-driven. Understanding our people’s needs and aspirations is the key to creating work experiences that delight you daily at work. Our commitment to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life is what sets us apart.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be it is in our DNA.

As an organization, we are on a mission to create an exciting and rewarding place to work. We want our people to be themselves, thrive in a positive environment, and ignite their full potential. We believe in building a workplace founded on relationships and achieving a purpose greater than our own. This is the experience we want you to have with us.

Our commitments go beyond an organizational promise. Our leadership and managerial ethos involve meaningfully partnering with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted you are considering us as your career partner to make a mark in the world. We look forward to your application. Therefore, we are hiring a highly skilled and self-motivated candidate for the IT department position below, both internally and externally.

Mission/Core purpose of the Job

The End User Support Engineer is responsible for providing first- and second-level IT support to end users across MTN offices and service centers. The role ensures availability, maintenance, and operational efficiency of end-user devices, including desktops, laptops, printers, and related IT equipment. The engineer will support staff both in Kigali and upcountry and ensure timely resolution of IT incidents while maintaining accurate IT asset records.

Key Performance Areas

• Provide technical support to staff for hardware, software, network, printer, and system-related issues.
• Respond to and resolve user requests and incidents
• Troubleshoot desktops, laptops, printers, scanners, operating systems, and peripheral devices.
• Support users remotely and on-site across Kigali and upcountry service centers.
• Keep up with and comply with information security requirements and obligations
• Provide IT support ensuring business continuity and minimum downtime.
• Ensure operational readiness of IT devices supporting customer services.
• Maintain accurate inventory records of desktops and laptops, printers, and other IT assets.
• Track workstation allocation, movement, repair history, and lifecycle management.
• Log, track, and follow up on IT incidents and service requests.
• Escalate unresolved issues to relevant teams or vendors when necessary.
• Provide timely communication and updates to users regarding issue resolution.
• Perform preventive maintenance for desktops, laptops, printers, and accessories.
• Ensure software updates, antivirus compliance, and system health checks are conducted regularly.
• Identify recurring issues and recommend permanent solutions.
• Perform preventive maintenance for desktops, laptops, printers, and accessories.
• Ensure software updates, antivirus compliance, and system health checks are conducted regularly.
• Identify recurring issues and recommend permanent solutions.

Experience

• Experience supporting desktops, laptops, printers, and enterprise environments.
• Experience in telecom or large enterprise environments is an added advantage.
• Experience/knowledge on/with Active Directory, Intune, SCCM, Microsoft 365, or endpoint management tools is an advantage.

Education Background

• Bachelor's degree in information technology, Computer Science, Information Systems, or related fields.

How To Apply

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 17th Nov 2026. MTN Website portal: https://careers.mtn.co.rw/career

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application

unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

At MTN Rwandacell Plc, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/