Bancassurance Operations Manager

Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Rwanda, Kenya, Uganda, Tanzania, DRC and South Sudan, Equity Bank is home to more than 20 million customers – the largest customer base in Africa. Currently Equity Bank Rwanda is seeking additional talent to serve in the following role:

BANCASSURANCE OPERATIONS MANAGER

• Job Title : Bancassurance Operations Manager
• Working Relationships : Across Organization
• Department : Bancassurance
• Line Manager : Head of Bancassurance
• Job Posting Location : Head office Position
• Contract type : Permanent/Full time

Job Purpose

To oversee and manage the end-to-end bancassurance operations within the bank, ensuring efficient policy administration, claims coordination, compliance, revenue growth, and strong insurer relationships while delivering excellent customer experience.

Key Duties and Responsibilities

• Reporting to the Head of Bancassurance for Equity Bank Rwanda Insurance Agency
• Overseeing underwriting and claims operations for Equity Bancassurance Agency
• Develop and implement bancassurance operational strategies aligned with bank objectives
• Drive growth in insurance premium production and commissions fee-based income
• Monitor product performance and recommend improvements.
• Support product development and innovation in collaboration with insurance partners.
• Manage day-to-day bancassurance operations including, Policy issuance, Premium
• Reconciliation, Claims administration and Commission tracking and reporting.

• Ensure turnaround time (TAT) compliance for policy processing and claims settlement
• Establish and maintain strong internal controls within bancassurance processes
• Oversee insurance claims processing and follow up with insurers
• Ensure timely settlement of claims to maintain customer trust
• Ensure compliance with regulatory requirements (Central bank and insurance regulatory • authority guidelines).
• Monitor adherence to service level agreements (SLAs) with insurers
• Identify operational risks and implement mitigation measures
• Ensure proper documentation and audit readiness
• Monitor premium collection and remittance to insurance partners
• Reconcile insurer statements and commissions.
• Prepare monthly and quarterly performance reports.
• Train bank staff including branches and relationship managers on insurance products and
• processes.
• Track revenue targets and profitability.
• Renewals follow-up as per agreed standards.
• Ensure that files are well documented and all communications transactions.
• Ensuring internal compliance to the Bank’s policies and Procedures
• Promoting the Bank’s corporate image
• Ensuring that all queries from customers are addressed promptly while providing technical guidance.
• Willing to perform any other reasonable and lawful duties assigned by Supervisor

Experience, Qualifications Skills and Attributes

• Bachelor’s degree in Insurance, Finance, Business Administration, legal or related field.
• Professional qualification in Insurance (e.g CII, Diploma in Insurance) is an added advantage.
• 4 years’ experience in insurance or bancassurance operations.
• Strong understanding of insurance products (life and non-life).
• Knowledge of regulatory framework governing bancassurance
• High level of integrity and initiative personable with excellent communication skills
• Knowledge of Bank risks and their mitigation
• Strong computer skills (Familiar with Excel)

• Must be able to work under minimum supervision and be highly proactive
• Self-drive, high personal performance standards and an adversity against under-performance
• Intellectual curiosity and flexibility paired with fast, structural thinking capability
• Strong analytical skills to continuously identify and implement new opportunities
• Strong problem-solving skills with and ability to comprehend and simplify complex information
• Must be commercially aware with a passion for customer service and delivery within very strict timelines.
• Ability to multi-task and prioritise, possessing a high level of resilience against pressure.
• Proven ability to articulate (verbal / writing / presentation) complex processes and tasks in a structured, easy to digest manner.

If you meet the above requirements, kindly submit your application by 19th March 2026. Please include Updated Curriculum Vitae, copies of the relevant certificates and testimonials through the Link Indicated below: https://equitybank.taleo.net/careersection/int_new/jobsearch.ftl?ftlcompclass=LoginComponent&lan g=en

Equity Bank is an equal opportunity employer. We value the diversity of individuals, Ideas, perspectives, Insights and values and what they bring to the workplace