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Branch Manager at NCBA Rwanda

Branch Manager
NCBA Rwanda

Job description

Job Purpose Statement

To provide powerful branch leadership, team development, excellent customer experience, deliver exceptional branch business growth & profitability.  

Responsible for the day to day running of the branch, keeping high level of bank standards and management controls

Key Accountabilities (Duties and Responsibilities)

  • Drive branch strategic initiatives to grow new business and increase share of wallet from existing clients
  • Monitor branch business performance and ensure accurate records of the same are maintained and forwarded to the Business Heads.
  • Managing branch portfolio risks in line with the bank’s portfolio appetite.
  • Collaborate with Asset Finance, Corporate Banking, Direct Sales Team, and Bancassurance to maximize on cross-selling opportunities.
  • Management of borrowing and non-borrowing accounts in the branch to enhance customer loyalty, mitigate against loss and enhance increased business.
  • Harness existing and create new competencies in order to achieve competitive advantage.
  • Conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
  • Prepare the branch's annual strategy and review geographical strength to enhance deeper understanding branch and market opportunities.
  • Ensure all branch controls, processes & procedures are adhered to at all times through the Branch Operations Manager, Business Continuity Plan (BCP) implementation and disaster recovery co-ordination.
  • Ensure that the NCBA bank’s Policies are adhered to at all times when handling different products.
  • Ensure branch performance reports are timely & accurate.
  • Ensure adherence to all KYC & AML processes with regards to new business and that proper documentation is in place.
  • Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
  • Responsible for strict cost management in the branch.
  • Ensure that the branch achieves a minimum of ‘Satisfactory/Acceptable’ audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
  • Always ensure excellent customer experience.
  • Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
  • Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
  • Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution.
  • Ensure there is a robust departmental internal customer satisfaction rating by ensuring the team lives the NCBA bank Values.
  • Oversee in-branch merchandising and ensure the premises reflect a professional bank image.
  • Engage customers personally and support them in times of need to foster strong relationships and loyalty.
  • Ensures implementation and compliance of the consumer protection principles in the bank.
  • Provide strategic direction to staff, aligning team goals with business objectives and local market trends.
  • Promote brand visibility through proper merchandising and customer-focused initiatives.
  • Develop key relationships with clients and local business influencers to drive branch performance.
  • Build, develop, and retain a high-performing team through leadership, coaching, and succession planning.

Job Specifications

Academic:

  • Bachelor’s degree in a business-related field
  • Master’s Degree will be an added advantage.

Professional:

  • Banking training is an added advantage
  • Proficiency in computer use including MS Office tools and banking systems

Desired work experience:

  • Minimum 5 years’ working experience in Banking, with sound exposure to Branch Operations, Credit Management and Business development, 2 of which should be at a management role; 
  • Proven track record of consistently exceeding set targets.
  • Leadership skills
  • Excellent Bank product knowledge

Job Dimensions

Reporting Relationships: Jobs that report to this position directly and indirectly:

Direct Reports: 3-7

Indirect Reports: 2-21

NCBA Bank Core Value Behaviours

  • Driven
  • Open
  • Responsive
  • Trusted

Technical Competencies

  • Banking Knowledge
  • Credit Risk Analysis
  • Audit
  • Regulatory compliance knowledge to ensure that the risk management framework meets all regulatory requirements.
  • Operations management to ensure efficient and effective distribution and servicing processes.
  • Applying Expertise and Technology
  • Behavioral Competenies
  • Interpersonal Skills
  • Collaboration and communication skills to manage relationships with internal and external stakeholders.
  • Relationship Management
  • Leadership
  • Customer relationship management (CRM) to identify cross-selling and upselling opportunities.
  • Negotiation Skills: Strong negotiation and prioritization skills especially while dealing with the customers.
Job Summary

Published On: 2025-06-05
Number of positions: 1
Job Type: Jobs
Deadine: 2025-06-13
Readby: 322

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