Job Purpose:

Responsible for strategy, growth, profitability and the overall leadership of the Agency Banking Business with the aim of ensuring that the business remains profitable, competitive and promptly reacts to the changes in both the internal and external environment.

Main Responsibilities:

• Responsible for portfolio growth through a series of aggressive agents’ acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring sales performance and profitability
• Responsible for developing the Agency Banking Business Strategy for the Bank. Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business
• Monitor and manage customer complaints for Agency Banking Business, constantly reviewing service delivery standards and positioning the staff to ensure maintenance of the highest service standards that keep the bank ahead of competition.
• Prepare MIS reports and monitor daily performance.
• Coordinate with IT and other stakeholders for any support required or any agent complaints or requirements.
• Conduct Market research to identify competitive information on new developments in the market and suggest any developments and enhancements related to the overall Agency Banking Business
• Work on required marketing material to promote Agency Banking Business and ensure proper display and awareness at Agent level.
• Oversee the full agent recruitment and agent management process including agent documentation, approval, creation process, agent branding and agent quarterly training.
• Ensure compliance with regulation, regulator’s directives, bank policy and procedure to reduce business risks.

Daily Responsibilities:

• Acquisition of new agents
• Attend to agent’s enquiry and setting up of applications
• Agents visits to ensure proper relationship management
• Prepare MIS reports and monitor daily performance.
• Agents’ transactions monitoring
• Agents service quality assurance through timely query and/or complaint resolution
• Agent’s training

Educational qualifications and work experience:

• Bachelor’s degree in Banking/Business studies/Technology
• Minimum Five (5) Years’ experience in Banking Operations, Sales and Marketing, Credit analysis, Card Operations and Digital Banking Operations
• A master’s degree is an added advantage